Customer Service Inside Sales

Leontine Gooley

***** ****** ***** ***** **********, Texas 77356 281-***-****

Personal Statement

I am a self-starter whom is highly motivated and dedicated individual that has the ambition to succeed in any given environment. Although I have years’ experience in the customer service inside sales oil and gas industry, I love to learn and always up for a challenge. I work well with others as well as on my own. I am seeking a position where I can use my knowledge and excel while giving my all to an employer. Education

Bachelor of Science in Management 2006

University of Phoenix, Houston, TX

Associate Degree of Applied Science 2001

ITT Technical Institute, Houston, TX

Computer Aided Drafting (Auto-Cad)

Work Experience

Assistance Director of Operations (Jan 2017 – Jun 2019) Optimal Precision Partners, LLC – Remote Position

Assisted in setting up the company while working independently for the Owner/CEO on maintaining all internal and external documentation. Analyze pricing in the basin in which work will be performed to ensure company will be within a specific GM.

Sales Manager (Jan 2015 – Jan 2017)

Downhole Technology, LLC – Boss Hog Frac Plugs, Houston, TX Primarily responsibility is to lead both inside and outside sales team in revenue growth targets while keeping our company competitive and innovative. Responsible for maximizing our sales team potential and crafting sales plans for the company. Analyze the competitive environment and future trends, and make recommendations to management. Research and make presentations on new market areas and trends.

Marketing Analyst – Completion Systems (Sep 2011 – Jan 2015) Smith International, a Schlumberger Company, Houston, TX Provide support for the sales and marketing function through research and analysis of the markets, competition, customers and suppliers in the industry. Analyze the competitive environment and future trends, and make recommendations to management. Research and make presentations on new market areas and trends.

Sr. Quotation Specialist – Completion Systems (Sep 2009 – Present) Smith International, a Schlumberger Company, Houston, TX Under moderate supervision, answers internal and external customers related to quote/order request. Utilizing basic product knowledge, will probe customer for product specifications. Deadlines for large tender packages, price reductions and gross margins, and day-to-day management of request for quotes

(RFQ), re-quotes. Communicate progress on projects frequently and effectively to appropriate functional organizations and individuals such as manufacturing. Evaluate technical data, assemble cost estimates and other data are current, complete, and accurate. Work closely with our NAL sales team. Provide management with various pricing analysis reports.

Operations Coordinator – Drilling Jars (Nov 2008 – Aug 2009) Smith International, Inc, Houston, TX

Coordinate the workload of the Impact Tools group at the Houston Service Center. Follow all FMS policies and procedures. Assist in the weekly cycle counts and ensure it is handed in on time and that inventory is managed correctly. Ensure that good housekeeping is upheld by me and team at all times. Be on call 24-7 for your customers, managers and fellow employees. Provide technical support to both sales and operations. Coordinate with Sales, Marketing and Business Development departments to ensure superior service to our clients. Liaise with Operations, Manufacturing and Engineering in order to ensure Leontine Gooley

18864 Serene Water Drive Montgomery, Texas 77356 281-***-**** the right equipment is delivered on time as well as the development of New Technology. Insist that QHSE is a number one priority with all employees. Conduct daily safety meetings; keep updated MSDS/product sheets.

Application Engineer (EIT) – SBE (Sep 2007 – Oct 2008) Smith International, Inc, Houston, TX

Attended various internal training programs consisting of classroom settings and hands on training at our district level. Provided support for our districts and SBE with generating and implementing various reports.

Quotation Coordinator – Completion Systems / Drilco (Dec 2005 – Sep 2007) Smith International, Inc, Houston, TX

Under moderate supervision, answers internal and external customers related to quote/order request. Utilizing basic product knowledge, will probe customer for product specifications. Deadlines for large tender packages, price reductions and gross margins, and day-to-day management of request for quotes

(RFQ), re-quotes. Communicate progress on projects frequently and effectively to appropriate functional organizations and individuals such as manufacturing. Evaluate technical data, assemble cost estimates and other data are current, complete, and accurate.

Design Drafter – Completion Systems (Feb 2003 –Nov 2005) Smith International, Inc, Houston, TX

Transform initial rough product designs for liner hangers, as well as packers using computer-aided design

(CAD) into working documents. Revise special modifications to existing working documents. A strong since of standard concepts, practices, and procedures with the completion systems field. Rely on experience and judgment to plan and accomplish goal. Perform a variety of task, such as, pulling inventory, shipping products, assembly of products, testing of products, and working closing with manufacturing.

Skills

Self-starter with the ability to set and achieve goals without close supervision. Proficiency in Computer Aided Drafting (Auto-Cad), E-Matrix, Adobe In-Design, Oracle, FMS and Microsoft Office Excellent written and verbal communication skills. Various on-job related training, such as, forklift, practical project management, quality work groups and many more. References

Available upon request.

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