Customer Service Sales Associate

MAHTAB FEYZGOSTAR

*** ********* **** ****, *********, MD, 21703, US • 443-***-**** • ************@*****.*** With hands-on experience, eager to learn new skills and advance knowledge. Proven track record of exceeding sales targets and providing effective product solutions to customers. Offering 7 years of experience in responding to routine product questions and achieving sales targets. Sales Associate with [7] years of experience in retail environments who is upbeat, and customer focused. Proven success in meeting sales goals and securing repeat business. Team player who is friendly, knowledgeable, and hardworking. Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional. Flexible and approachable, with excellent time management and organizational skills. Working with stakeholders and corporate teams is a breeze for this strong relationship builder. Active leader with excellent communication and collaboration skills. Proven sales leader with a track record of meeting and exceeding sales targets. Customer service and sales goals have been consistently exceeded for 13 years. Retail sales

Sales skills

Speake 2 languages (English -Farsi)

Accounting and Finance - Associate of Applied Science - 2007 SCIENCE&APPLIED UNIVERSITY OF TEHRAN - Tehran

High School - 2002

HAJAR - TEHRAN/IRAN

Sales Associate - July, 2022 to Present

LOFT - COLUMBIA, MD

Sold a variety of products by explaining their unique features and instructing customers on how to use them properly. Negotiated and closed deals with minimal supervision. Customers received merchandise recommendations based on their needs and preferences. Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.

Assisted customers in enrolling in loyalty programs and submitting paperwork. Helped team members master sales techniques so they could consistently exceed their goals. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Suggested the best merchandise based on the needs and desires of the customer. Worked with other members of the sales team to meet group goals, frequently exceeding quotas more. Kept track of product, service, and company policy information so that I could help coworkers and customers. Provided product and service information to customers. Helped customers by locating items they needed and checking inventory for items in other locations. Organized displays and stocked shelves to draw customers' attention to specific items. Professional Summary

Skills

Education

Work History

Assistant Manager - August, 2014 to March, 2020

Tochal Market - Los Angeles, CA

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Worked with the team to improve efficiency on various projects. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Interacted with customers to assess their needs and recommend products or services. Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand. Instructed team members on how to implement successful operational and sales strategies. I'm in charge of maintaining professional relationships with suppliers and customers. Provided excellent customer service in a timely manner. Offered current employees the chance to take advantage of additional training opportunities. Assist customers in locating products.

Communication with customers

By developing and implementing improved merchandising, receiving, and maintenance procedures, I was able to reduce corporate costs. Create and implement the department's policies, goals, objectives, and procedures. Was in charge of training employees and supervising production staff, department heads, and shift managers. Procedures for opening and closing the store

Am in charge of day-to-day operations and store employees, as well as customer relations, problem resolution, and other duties. Financial Auditor - June, 2010 to June, 2013

TAX ADMINISTRATION OF TEHRAN - Tehran, IR4AN

Identified audit risks, created budgets, and collaborated with management and the audit team on related report preparation. Copied, logged, and scanned supporting documents before filing everything in the client's files. Created a new employee evaluation process that resulted in significant performance improvements. Prepared working papers, reports, and supporting documentation for audit findings. Recorded, reviewed, and interpreted data to determine the effectiveness of operations. Finished audit reports by meticulously recording audit tests and findings. Verified assets and liabilities by comparing and analyzing items and collateral to documentation. Oversaw financial and operational audits, collaborating with internal and external managers to communicate audit recommendations and issues. Answered an average of calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Account analysis, reconciliation methods, flowcharting, and documentation are all areas in which I excel. Checked accounting books and systems for efficiency, effectiveness, and the use of standard accounting procedures to record transactions. Confirmed the company's profitable holdings, account balances, and debt obligations by reviewing databases and other financial sources of information.

Examined financial documents and procedures for errors, inefficiencies, and instances of misappropriation. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Collected, analyzed, and summarized data and trends to provide financial control information. Accountant - May, 2007 to June, 2013

GENERAL REVENUE DEPARTMENT OF TEHRAN MUNICIPALITY - Tehran, IRAN Examine revenue and expenditure trends and make recommendations for appropriate budget levels, as well as ensuring that expenditures are under control.

Worked with engineering, manufacturing, and corporate accounting to ensure that quality standards were followed. Kept up-to-date knowledge of tax laws, regulations, and programs. Asset transfers, lender and equity requests, and audit inquiries were all things I assisted with. Assisted with monthly reporting analysis to ensure that internal reports were valid and that production operations and the general ledger were reconciled.

Am the director of financial control and management for both business and personal accounts. Am solely responsible for double-checking invoices for provisions and daily sales/revenue. Lead a team that encourages the culturally diverse department's personal and professional growth. Collecting and analyzing account information to reconcile financial discrepancies Worked with auditors to finish annual audits and ensure compliance with local, state, and federal regulations. Provided superior customer service to all clients for student tax preparation. Analyzed expenses and revenues to forecast future trends. Reviewed accounts, resolved coding issues, and tracked recurring expenses for accrual entry. Enter daily transactions into the company's accounting software. Used advanced software skills to prepare documents, reports, and presentations for executives and board members. Keeping track of the organization's accounting transactions Double-check data on physical documents and in the system. Financial updates, watch lists, and insurance files were all managed, tracked, and monitored by me. Make certain that all statements and records adhere to all applicable laws and regulations. Produced detailed reports to disseminate account information and various metric data. Sales invoices, both formal and informal

Reviewed all tax returns prepared by individual departments prior to approval. Calculated the amount of taxes owed by using the prescribed rates, laws, and regulations. Reviewed and reconciled account and physical documentation discrepancies. Wrote consolidated reports and issued corporate tax returns for firms that used accounting software. Sales Assosiate - May, 2023 to Present

Tory Burch Outlet - Clarksburg, MD

Used a variety of sales techniques to build customer relationships and increase sales. Met sales and service targets of $[Amount] by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs. Assisted with product placement and visual merchandising, ensuring that the store remained attractive and inviting. Checked in with customers during and after installations to ensure that they were satisfied. Schedule appointments with potential and current customers to promote new products and services. Double-checked client organization and agreements with company priorities using automated content management systems. Customized sales techniques for individual clients and promoted products based on their specific needs. Improved revenue and customer satisfaction by implementing marketing strategies and techniques. Kept my knowledge of store sales, payment policies, and security standards up to date. Talked to customers about [Product or Service], outlined restrictions, and educated them on policies. Made contact with customers and prospects in order to generate new business for [Type] projects in order to help the company meet its objectives.

Identified client needs, developed relationships, and overcame objections to increase sales. Met with current and potential customers to assess their needs and make recommendations for the best [Type] solutions. Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services. Kept an eye on customers for signs of security issues and reported them to management. Greeted customers with a smile and offered prompt and dedicated assistance. Increased sales and increased numbers by managing the entire lifecycle, from networking to account servicing. Built strong relationships with customers and left a positive impression of the company. Grew my business by hosting and attending events, launching special promotions, and reaching out to local experts. Contacted customers after sales were completed to assess satisfaction and determine immediate service needs. Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.

Listened to the needs and desires of customers in order to identify and recommend the best products. Used a consultative sales approach to understand customer needs and make relevant recommendations.

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