Customer Service Assistant Manager
Resume:
Cassandra L. Goins
Elyria, OH ***35
********@*****.***
Summary
I worked successfully in a hospital setting for 11 years. I look forward to continue working in a Health Care environment, leveraging my experience while pursuing opportunities for professional growth. Skills
- Telecommunications
- Computer Skills (Microsoft Office/Google)
- Patient Scheduling
- Billing/Insurance Verification
- Staff Scheduling/Communications
- Facility Scheduling
EXPERIENCE
Zap Zone Fun zone entertainment
October 2021-May 2022
● Worked for fun zone as a Assistant Manager
Opening procedure
Setting up parties
Organizing prize wall
Customer service
Closing procedure
Advisacare
May 2021-Sep 2021
● Work as a CNA for Hospice
Wound care
Bathing
Light housekeeping
Visiting
vitals
Huron Valley-Sinai DMC
July 2019-Feb2021
● Work for a cancer center as a PCA
Draw blood
Take vitals
Put there information in the computer
Put in orders and print the information that the nurses need
● Medical building Office
Take vitals and place patients in there room
Put histories in the computer
Be present during procedures
Delta Global Services
November 2018- July 2019
● Marshaling planes into the gate
● Securing the planes
● Unloading and reloading cargo on the planes
● Connecting to power and air GPU units
Menzies/simplicity
June 2018-November 2018
● Bring planes into the gate
● Securing planes
● Unloading and reloading the planes
● Connection to power and air GPU units
John Casablancas, Call center Scheduler
May 2018-July 2018
● Answer phones
● Set appointments for auditions
● Input leads for the talent scouts
McDonoald’s, Macomb-Crew member
March 2018- June 2018
● Do service and cashier
Stock and customer service
UH/EMC, Elyria OH-Unit Secretary/PCT
February 2016-October 2017
● Patient intake and evaluations
● Physician’s orders and test schedules
● Transport to test and recovery of patients after test EMC, Avon,OH-ER unit Secretary
June 2004-November 2014
● Register patients, do orders for Physicians,
● Package patients for transport
● Order test and schedule appointments
● Patients facilitate the transportation of patients from one facility to another.
EDUCATION
Phlebotomy Express Training Center LLC
July 2020- August 2020
Pursuing a Certification in Medical Assistant
University of Phoenix, Phoenix, AZ-
May 2005-May 2007
Pursued Degree in Healthcare Administration
Romeo High School, Romeo, MI-Diploma
General Studies
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