Help Desk Machine Operator

COURTNEY TAYLOR

P 901-***-**** E

Courtneysettle*98332@g

mail.com

A Dallas, TX

OBJECTIVE

EDUCATION

Dynamic IT Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Associate of Science: Information

Technology

Strayer University - Memphis, TN

KEY SKILLS

• ACTIVE DIRECTORY

• WINDOWS

• IT SUPPORT

• HELP DESK

• SERVICE DESK

• NETWORK TROUBLESHOOTING

• SCCM

• AZURE

• DESKTOP SUPPORT

EXPERIENCE

Lowe’s Distribution Center, Denton TX

2023-07 – Current

• Certified Lift driver

• QA Team Member, keeps inventory and quality of

merchandise updated.

• Machine Operator

Computacenter, Plano TX

2022-05 – 2023-05 IT Analyst

• Patch software and installed new versions to eliminate security problems and protect data.

• Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Explain security measures in simple terminology to help users understand malware and phishing threats.

• Configure hardware, devices, and software to set up workstations for employees.

• Manage high levels of call flow and responded to Tier II technical support needs.

William Sonoma, Olive Branch

2021-06 - 2022-05 IT Help Desk

• Perform software installations and OS upgrades to support layered software packages.

• Create and administer profiles and accounts, also maintaining systems documentation.

• Resolve network issues and equipment and software troubleshooting queries to maintain data accessibility.

• Mentor employees and offered constructive feedback for performance improvement.

• Deliver Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

MS View Inc. Olive Branch, MS

2018-01 - 2021-06 IT Operations Technician / Machine Operator

• Support users with software, hardware and network issues.

• Create user accounts and managed access control.

• Perform troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.

• I was an Operator on machines making sure they were running correctly and the settings were correct for other Operators when they were running the glass through the machines that would apply a certain amount of tint onto them.

Contact this candidate