Customer Service Technician

EDUCATION

Lincoln College of Technology Nov. ****

Major: Electronic Service Technician

Degree: Computer Engineering with Applied Sciences and Low Voltage Applications

Cumulative GPA: 3.8 99.5% Attendance Rating

Classes Completed:

oLow Voltage Material Applications

oElectronic Theory and Principles

oLow Voltage Wiring Principles

oComputer System Integration

oSecurity Systems & Applications

oTelecommunication Systems

oFire Alarm

oA/V, Home Theater, & SAT/Cable TV

oHealth Monitoring, Access Control, & CCTV

oRack Systems Integration & Installation

oCommunication Skills & System Completion

oEnglish Composition

oIntro To Critical Thinking

oPersonal Management and Supervision

oBusiness Essentials

NCCER Certifications in each subject

Dean’s List

Broad Ripple High School May 2009

Honors Diploma

oMathematics & Literature

EXPERIENCE

Johnson Controls ● January 2023 – March 2024

Responsibilities: Install alarm, surveillance, access control, and intercom systems.

Brinks Home Security August 2021 – October 2022

oResponsibilities: Installed, troubleshot, and repaired security systems while providing customer service.

ADT Security October 2020 – July 2021

oResponsibilities: Installed, troubleshot, and repaired security systems while providing customer service.

CleaResult Aug. 2019 – April 2020

oResponsibilities: Go to customer’s resident, assess their home, provide insight on how to better manage energy usage, and install qualified measures

CVS Pharmacy Warehouse ● Sept. 2018 – Aug. 2019

oResponsibilities: Pick, stage, and label pallets of merchandise using a cherry picker

Brybelly ● July. 2018 – Nov. 2018

oResponsibilities: Move, stage, inventory pallets of merchandise to their respective areas using a forklift, cherry pickers, and walkie rider

Durham School Services ● Jan. 2017 – June. 2018

oResponsibilities: Oversee Children while in Transit and Occasional Bus Maintenance

Caito Foods ● Apr. 2016 – Jan. 2017

oResponsibilities: Unload Merchandise from Trailer using Forklift, Stage, Store in Racks using FiFo, and Inventory Control

Carrier ● Oct. 2015 – Feb. 2016

oResponsibilities: Work various positions on the assembly line

Self Employed ● Feb. 2015 – Oct. 2015

oHeavy lifting, Hauling, Demolition Work, and Maintenance Work

FedEx July 2013 – Jan. 2015

oResponsibilities: Unload, receive, and move pallets of merchandise to their respective areas using a forklift

CUI Telecommunications July 2012 – Feb. 2013

oResponsibilities: Install or troubleshoot cable TV, internet, and voice services

Fastenal June 2010 – July 2012

oResponsibilities: Unload merchandise with forklift, count and receive into system using computer, and move to designated staging area

SKILLS

Teamwork

FIFO

Heavy Lifting Training/Experience

Received Math Awards

Heavy Machinery Training

Computer Skills

Khyre Drye

2944 N. Kenwood Ave. Unit B Indianapolis, IN 46208 317-***-**** ******@*****.***

Khyre Drye

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