Database Administrator
Resume:
Jacob Shuster
Database Administrator
Contact
Eudora, KS 66025
**********@*****.***
Objective
As the Database Administrator, my primary objective is to Support. Maintain, Report, and Develop the Database(s) within the environment. Working with as many departments as necessary to keep the efficiency of the Databases at an acceptable level.
Education
Northwest Missouri State University
Maryville, MO
BS in Management Information Systems, Minor in Computer Networking
Key Skills
Leadership
Knowledge Base
Computer Networking
Communication
Troubleshooting/Problem-Solving
MS SQL
ECM (Perceptive Content)
Experience
June 2021 - April 2023
Manager, Global Services • Hyland Software
November 2019 - June 2021
Technical Support Analyst 4 • Hyland Software
February 2015 - November 2019
Technical Support Analyst 1 - 3 • Hyland Software
Technical Support Responsibilities:
-Successfully helped with the overhaul of a Knowledge Base containing around 3,300 articles. This was achieved with the use of Jasper Reporting, and Perceptive DataTransfer.
-Created and maintained a method for improving the Case Audit Process. By using Perceptive TransForm, and Jasper Reporting Managers were easily able to see open case audits that had been performed.
OpenSSL
Form Design
Integrations
Web Servers
nGinx (Load-Balancer)
Communication
Accustomed to working with multiple teams across multiple time zones worldwide. Being that bridge between for filling in the gaps.
Leadership
Successfully lead a team of Solution Consultants and Service Delivery Managers in their day-to-day operations as the Department organically grew. As well as contributed to the framework of it’s construction.
References
Available upon request.
Contact this candidate