Customer Service Inventory Control

Helena Pratt-Rough

**** ******* **

Summerville, SC 29844

************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile

Employment

References available upon request.

More than 12 years’ successful experience in customer service and support

with recognized strengths in inventory control, problem-solving and trouble-

shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

Possess computer skills.

Ability to train, motivate and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service

Professional.”

Develop worksheets and maintain/update accurate inventories.

Blue & Gold Auto Storage & Salvage

425 Howe Hall Road, Goose Creek, SC 29445

Inventory Specialist

+ Work with 7 sales professionals covering 50 states.

+ Responsible for inventorying of salvaged automobile parts and accurate

pricing.

Installed computer updates as needed.

Provided corrections in inventory information to ADP.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to

improve customer service.

1996 — 4/2009

Self Employed/Helena’s Parts Locating Service

Folly Beach, SC 29439

+ Located and sold used automobile part to body and

automotive shops in the local Charleston area.

1996-1991

James Island Garage

1664 Folly Road, James Island SC 29412

Secretary to owner of company and office manager;

responsible for multi phone system, dispatcher,

merchandise sales, accounts receivable and payable book

keeper, processed all SC car title transfers for company,

delivered meschandise to customers when required,

responsible for all outgoing and incoming freight.

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