Customer Service Mental Health
Resume:
Vikki Dilworth
********@*************.***
Hermitage TN 37076
Work experience
Amazon Warehouse Picker
Amazon Fresh - Nashville, TN
November 2019 to Present
Efficiently pick and stage multiple bag grocery orders gathering the appropriate items to fulfill incoming orders. Responsible for locating objects on shelves, in bins, in freezers and cold storage.
Consistently top picker of the shift. Reliable, organized and efficient. Admissions Advisor
Acadia Healthcare - Nashville, TN
August 2016 to Present
Admission Advisor III
Receives inbound calls from clients in crisis as well as physicians, nurses and caseworkers seeking admissions to daily dosing clinics, acute, short and long term rehabilitation centers for substance abuse, mental health and eating disorders. Accepts crisis calls from suicidal and/or homicidal individuals following protocol to assist.
Customer Service Chat Representative
FedEx - Memphis, TN
June 1996 to December 2014
Handled domestic and international inbound calls and well as four chats simultaneously. Schedule pickups. Tracked and initiated traces on packages, set up accounts, worked with customs and troubleshooting with Fedex.com Consistently top performer and selected for multiple training assignments. Education
University of Memphis - Memphis, TN
January 2012 to May 2014
BA in Liberal Arts/ ESL/ Communications
Phi Theta Kappa Honor Graduate
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