Customer Service Mold Setter

Terrance L. Robinson

**** ****** **** * *********, AL 35160

256-***-**** (mobile) 256-***-**** (home) ***************@*****.***

Objective:

To obtain a challenging and rewarding position in a successful, progressive company utilizing my skills in food service management, and strong proven customer service.

Professional Experience:

M-TEK/ November 2012-Present

Mold setter,

Operate power mobile equipment per company standards

Maintain production

Maintenance deviations and other required records and longs as instructed

Working from sample parts or instructions setup and operate standard or specialized machine tools

And accessory controlled devices to make wide variety of parts

Responsible for following 1st piece procedure

Work with engineers and other Management Personnel to setup and operate and debug any assigned equipment.

Process molding machine make minor changes to process to ensure the quality of all products.

Make necessary equipment changeover.

Observe specific parts of equipment and materials in process to determine the cause of machine malfunctions repair or make any necessary adjustments to equipment to obtain desired operating results.

Operate overhead crane change molds and setup machine for production.

Modify existing robot programs to handle parts without causing damage to equipment or parts.

Provide ownership and input of injection molding process and equipment for the reduction of defects overall process improvements and / or the reduction of down time.

Was Team Leader over injection molding.

Job duties as a team leader

Helping and training completing paperwork

NeMak / Temp Force - September 2012 – November 2012

Machine Operator

Produce engine blocks for Ford, Chrysler, Nissan, Toyota Ect

Operate Fort Lift to load and unload trucks

Krystals Hamburgers – November 2011 – September 2012

Assistant Manager

Overall accountability for the operation of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention)

Directs accurate preparation and sale of products.

Ensures company standards on equipment, facility and grounds are maintained by using a preventative maintenance program.

Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.

Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reporting to enhance restaurant results.

Enforces compliance with government regulations, Market Policy, employment law, food safety, National Security policy, operations and policies and procedures relating to all restaurant activities across shifts.

Burger King - July 2008 – November 2011

Assistant Manager

Overall accountability for the operation of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention)

Mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance with the restaurant across all shifts.

Directs accurate preparation and sale of products.

Ensures company standards on equipment, facility and grounds are maintained by using a preventative maintenance program.

Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.

Provides coaching and feedback to team and managers on team stations, products, processes and policies.

Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reporting to enhance restaurant results.

Enforces compliance with government regulations, Market Policy, employment law, food safety, National Security policy, operations and policies and procedures relating to all restaurant activities across shifts.

Leads restaurant team in recruiting, selecting, hiring, training and retaining effective team talent. Counsels and disciplines team members as necessary.

Jack’s Family Restaurant - Feb 2005 – July 2008

General Manager

Guarantees guest service meets company standards and customer satisfaction is maintained.

Answers customer complaints, taking appropriate action to solve the problem.

Guide all financial areas including sales growth, cost management, and profit growth.

Staff, train and build up floor managers and hourly employees throughout orientations, ongoing feedback and by conducting performance reviews.

Closely check the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines.

Have a good working information of all equipment and professionally takes care of preventative maintenance.

Intermet Inc - March 2003 –Feb 2005

Setup Tec

Mold changes, Over head crane operations

Maintenance helper

Required Forklift driver

Processing Presses

Have a good working information of all equipment and helped take care of

Preventative maintenance.

Education:

Sylacauga High School, Aug. 1990 – May 1994

High School Diploma, GPA 3.0

Coursework includes College Preparatory

Skills:

ServSafe Certification Cert No. 5320571

Certificate of Achievement Operations Management Training

Master of Management Jack’s University

Achieving Operations Excellence Basic Management Training

Foundations of Shift Management Certificate of Completion

Very solid and strong customer service skills

Over 10 years experience in Fast Food Management

References:

Available upon request.

Contact this candidate