Customer Service Data Entry

Elizabeth Knueppel

Houston, TX ***** 832-***-**** *****************@*****.***

Profile

Motivated and detail-oriented professional with an Associate of Applied Science in Accounting, seeking a challenging Accounting Assistant position. Having garnered valuable experience in banking, particularly in roles such as Personal Banker 2 at PNC BANK, I am eager to transition into a dedicated accounting role. With a passion for numbers and a strong attention to detail, I am poised to contribute to financial recordkeeping and support the success of a dynamic team. Experience

Personal Banker 2 PNC BANK, Tomball, TX October 2020 - October 2023

· Executed account-related transactions, including account openings, deposits, payments, and closures.

· Demonstrated proficiency in ten-key data entry and maintained a high level of accuracy in financial recordkeeping.

· Collaborated with a team to achieve branch goals, participated in branch activities, and engaged in sales initiatives.

· Balanced cash drawers and provided excellent customer service through effective communication and problem-solving.

· Utilized banking software such as Argo and managed branch activities efficiently. Bank Teller Prosperity Bank - Houston, TX June 2019 to October 2020

· Demonstrated expertise in explaining, selling, and administering products, directing customers to appropriate resources for additional assistance.

· Conducted highly accurate, high-volume money counts using both manual and machine-driven methods.

· Greeted customers with enthusiasm, ensuring dedicated service throughout transactions, leading to increased bank satisfaction ratings.

Customer Service Assistant Sam's Club - Humble, TX January 2019 to June 2019

· Achieved or exceeded revenue targets through successful promotions of products during routine inbound calls and outbound sales follow-ups.

· Submitted completed orders promptly to maximize delivery efficiency.

· Interviewed customers to gather data, better understanding their needs and providing quick solutions. Sales Associate Coach Outlet, Cypress, TX January 2017 – January 2020

· Welcomed and assisted customers, ensuring a positive shopping experience.

· Maintained knowledge of current sales and promotions, as well as policies regarding payments and exchanges.

· Recommended merchandise based on customer needs and preferences, fostering strong customer relationships.

· Contributed to increased likelihood of repeat business through excellent customer service. Page 2

Education

Associates of Applied Science - Accounting Lone Star College, Houston, TX Skills & Abilities

· Financial record keeping

· Ten-key data entry

· Familiarity with banking software - Argo

· Proficient in numerical data analysis

· Team collaboration

· Sales and relationship building

· Excellent customer service

· Knowledgeable of various types of loans

Honors

Phi Beta Kappa Honors Society

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