Customer Service Relationship

CONTACT

Saint Augustine, FL *****

***- ***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Seasoned professional leveraging

over a decade of experience in sales,

customer service, and

entrepreneurship with V and A

Billiards. Excelled in promotions,

customer relationship management,

and sales expertise, driving a

consistent 12% annual increase in

sales. Holds strong communication

and multitasking abilities, with a track

record of effectively managing and

uplifting team performance.

SKILLS

■ Excellent Communication skills

■ Promotions and marketing

■ Strong Multitasking

■ Customer relationship management

■ Account management

■ Product Demonstration

■ Space Planning

■ Time Management

■ Special Order Coordination

■ Sales expertise

ANGELA HUGHES

EXPERIENCE

Bartender, Server, Event Consultant CANOPY CLUB - Nocatee 09/2021 - 07/2023

■ Dependably showed up at scheduled times

Greeted patrons promptly and cordially, exhibiting excellent communication and customer service skills

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Utilized problem solving skills to resolve customer complaints in a courteous manner

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Operated POS system accurately for placing orders and processing payments from customers

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■ Exhibited strong salesmanship skills to upsell drinks and appetizers Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation

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Teamed with chefs on daily specials and food pairings for drink menu items

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■ SerSafe food and SerSafe alcohol certified.

Furniture Sales Owner V AND A BILLIARDS - Saint Augustine 09/2005 - 12/2015

■ Operated a Billiard and Home Game room furniture business Oversaw sales and installation of billiard tables, complete bar set ups, seating that usually focused on group settings, lighting, and decor

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Sold new and reconditioned billiard tables, vintage video games, pinball games, electronic dartboards and more

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Maintained a showroom that included a pro-shop filled with accessories for all types of gaming

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Offered a service plan to replace felt, rails, re-leveling, and maintain all machine equipment

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Owned and co managed a Billiard and Sports bar, 'Breakers Billiards' next door to furniture store

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■ Created ads and digital marketing for both businesses

■ Negotiated with vendors and organized promotional events Hired and managed employees, ensuring they performed to the high standards that I maintained

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Collaborated with other local businesses on ways to make potential customers aware of all that we offered

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■ Consistently met sales goals with an annual average increase of over 12%

■ Successfully sold both businesses, and they continue to thrive today. EDUCATION

Completion in Detailed Sales Techniques

Grant Cordone, Jeremy Miner, Steven Covey, 01/2023 H.S. Graduate, Community College in Graphic Design, Photography Bartow Senior High School, S.J.R.C.C. - FL, 01/2006

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