Service Representative Customer

Kornue Dorbor

*** ****** *** *********, ** ****7

*********@*****.***

321-***-****

PROFESSIONAL SUMMARY

Passionate, engaging, and detailed oriented customer service representative that specializes in communication and conflict resolution. Ability to enhance customer loyalty through interpersonal skills and amicable personality. Great organizational and administrative skills.

EXPERIENCE

Devereux Advanced Behavioral Health

Director Support Professional 12/09/2019- Present.

·Supporting a therapeutic environment, while ensuring the safety and well-being of the individuals we serve.

·Conducting daily living activities, including health management, cooking, cleaning, recreation, and hygiene assistance (some individuals require assistance with bathing, toileting and dressing)

·Following and implementing behavioral support plans

·Documenting shift reports, incident reports, and individual progress notes.

·Updating and reviewing patient registration and information.

·Answering and dispatching calls.

Quest INC

Skill instructor 06/05/2018 – Present

·Responsible for implementation of services outlined in overall quality care, safety and supervision of all program participants in our Quest Training Center (QTC).

·Working under the direction of a Program Coordinator, the QTC Skill Instructor provides services which support the lives of the people we serve.

Walmart Super Center

Supervisor 10/23/2017 – 05/15/2018

Set performance goals and project deadlines that align with the company’s larger plans

Delegate work to employees, track progress and provide constructive feedback throughout projects

Address problems with work quality, issues between employees and other concerns in an effective, timely manner

Ensure employees adhere to company policies and legal regulations

Serve as a link between subordinates and upper management

Conduct performance reviews, motivate team members and create strategies to boost productivity

Barc Developmental Services Direct support professional 01/04/2014 – 07/24/2017

Helping patients with daily activities, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship.

Scheduling and accompanying patients to doctor’s appointments

EDUCATION

High School Diploma 2004-2009

SKILLS

Cardiopulmonary Resuscitation (CPR)

HIPAA certified

First aid trained

Safety care certified

HIV and AIDS certified

Nutritional management

Physical management

Fire safety trained

Medication administrator

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