Customer Service Billing Specialist
Resume:
AMY WHITAKER **** FIZER RD, SPRINGFIELD, TN ***** ***************@*****.***
SUMMARY
Goal-oriented Registrar adept in identification and implementation of process improvements, including administrative. workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management, and patients. Bringing exceptional time management, organizational and communication skills gained over 20 years of professional experience.
• Strong problem solving • Group facilitation
• Computer proficiency • Positive learning process
• Administrative support • Health insurance processing
• Exceptional verbal/written communication • Multi-task oriented
• Medical chart documentation • Strong customer service skills
• Medical records management • Strong work ethic
• Conflict resolution
PROFESSIONAL EXPERIENCE
Billing Specialist 09/2023 to Current
Vision Concepts – Springfield, TN
Billing specialist for 3 doctor practice managing billing and collections.
Patient Demographics and Insurance verification.
Directed patient office flow.
Answered multi-line phone systems and patient scheduling.
Collections and end of day balance, processed copayments, and out-of-pocket charges.
Utilized customer service skills and detailed system knowledge to support staff. Patient Concierge 09/2021 to 09/2023
TriStar NorthCrest Medical Center – Springfield, TN
Gather comprehensive and precise patient demographic, insurance, and financial details.
Verify patient benefits and eligibility. Participate in the recruitment process by interviewing new staff as a peer.
Assist in training newly hired personnel for registration duties.
Engage with patients and their families during stressful situations to ensure their comfort and address their care concerns.
Collaborate with nurses and other clinical team members to facilitate patient flow to appropriate departments.
Collect and process copayments and out-of-pocket expenses.
Employ strong customer service abilities and in-depth system knowledge to enhance hospital and clinic operations.
ER Registrar 08/2010 to 09/2021
NorthCrest Medical Center – Springfield, TN
Obtain complete and accurate patient demographic, insurance, and financial information.
Obtain patient benefits/eligibility, collected and processed copayments and out-of-pocket charges.
Assists with hiring of new staff as a peer interviewer.
Assists in registration training of new hires.
Communicates with patients and families during high stress situations regarding their level of comfort and care.
Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Maintains all QA and chart accuracies for registration staff. PBX Operator 08/2007 to 08/2010
NorthCrest Medical Center – Springfield, TN
Answered calls with a friendly and polite approach to ensure excellent customer service.
Developed and updated business phone directory to reflect current employees and other changes.
Answered up to 500 calls per day in a fast-paced environment.
Conducted directory searches for employees and patients to locate phone numbers, business addresses and physician information.
Weighed parcels, calculating costs based on type, total weight, and destination.
Operated mail processing equipment and manually sorted mail. Receptionist 09/1997 to 01/2000
Vision Concepts Springfield, TN
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Prepared, compiled and filed documents as well as reports presented to various parties and answered and directed incoming calls using multi-line telephone system.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management. Switchboard Operator 02/1993 to 03/1995
Innovo Group Springfield, TN
Handled incoming calls with friendly and cheerful attitude for organization using 27 multi-line system.
Provided administrative support to area employees, including routing mail, ordering supplies, and filing documents.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management. Receptionist 09/1990 to 03/1992
West Clinic Memphis, TN
Greeted patients, assessed needs, and directed to appropriate personnel.
Scheduled doctor appointments for 5 different physicians in medical group.
Coordinated and communicated with patients daily to gather pertinent information.
Answered and directed incoming calls using multi-line telephone system. EDUCATION AND TRAINING
Austin Peay State University Clarksville, TN
High School Diploma
Jo Byrns High School Cedar Hill, TN
REFERENCES
Vison Concepts
Lori Hamaker
NorthCrest Tristar Medical Center
Eg Bright
Northcrest Medical Center
Tina Davis
Northcrest Medical Center
Tara Head
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