Customer Service Forklift Operator
Resume:
PHYLLIS PARKS
S U MMARY
Polished Assistant Store Manager dedicated to quality service and promoting memorable guest experiences. Pursuing a similar role where a strong background in the customer service industry will be highly valued. Friendly and enthusiastic Retail Sales Associate. Highly successful at up selling and promoting new product. Observant Team Lead with experience supporting material and inventory operations. Practiced in securing large loads to minimize damage. Physically fit and reliable with superior work ethic and commitment to supporting team needs. Trained in warehouse operations and safety.
E X P E R I E N C E
Forklift Operator/Shipping Lead
WestRock Germantown, WI December 2021 - April 2023 Picker & Packer
Battery Plus Milwaukee, WI July 2021 - November 2021 Maneuvered forklift over and around loaded pallets, boxes and other materials. Moved freight, stock and other materials to and from storage and production areas and loading docks.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Transported material to correct locations and documented inventory changes. Used handheld scanners for warehouse management system compliance. Checked shipments for damaged or incorrect items.
Prepared finished stock for shipment by identifying, pulling and packing product. Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Relocated goods from dock area to appropriate storage locations. Fulfilled orders quickly to accomplish challenging daily objectives. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Selected products and items from shelves and pallets for customer orders. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Labeled boxes and placed in outbound collection areas. Kept products separated, organized and in good rotation to meet customer order specifications.
Monitored product quality, reporting problems to mitigate safety issues and improve processes.
Isolated damaged items to predefined marked area to report to supervisors. Demonstrated great teamwork skills with staff members involved in production and transport.
Packed and unpacked items, checking breakables before stocking on shelves. Stocked shelves, racks and bins with new or transferred merchandise. Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
S K I L L S
Goals and performance, Sales,
Order Management, Customer
Service, Staff Scheduling, Maintain
and Coaching, Business
development and planning,
Relationship Building and
Management, Merchandising and
Display
Material inventory
Manufacturing and warehouse
procedures
Production deadline management
OSHA training
Material handling
Shipping operations
Certified forklift operator
Loading and unloading
Equipment operations
Warehouse picking
Staging and sorting
C O N T A C T
*****************@*****.***
Milwaukee, WI 53218
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Montessori International Baccalaureate
High School
January 2010
Bucket Labeler
Illing Company Inc. Germantown, WI April 2021 - November 2021 Shipping And Receiving Clerk
Pelican Industrial South Milwaukee, WI November 2019 - May 2021 Concession Stand Lead
Fiserv Fourm Milwaukee, WI September 2019 - May 2020 Communicated with supervisor and other warehouse staff to coordinate work. Transported material to correct locations and documented inventory changes. Used handheld scanners for warehouse management system compliance. Packaged, labeled and tagged goods before transfer. Checked shipments for damaged or incorrect items.
Reported safety and quality issues to management.
Operated power material handling equipment to accurately select and palletize loads.
Prepared finished stock for shipment by identifying, pulling and packing product. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Relocated goods from dock area to appropriate storage locations. Communicated with team members to coordinate efficient and accurate movements.
Inspected product load for accuracy to foster timely and complete delivery. Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action. Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Maintained inventory of shipping materials and supplies. Prepared packages for shipping and determined most economical shipping methods.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Organized deliveries by sorting and stocking receivables Identified order discrepancies and damaged items and notified supervisor. Monitored merchandise received and shipped from facility in computer system. Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments. Coached new staff preparing outgoing and receiving incoming shipments. Contacted transport companies and suppliers to expedite, trace, or return shipments.
Inspected and recorded incoming and outgoing orders for count, damage and dates.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
Managed finances by maintaining concessions records for sales, expenses and labor hours.
Hired, trained and managed team of 10-20 staff bringing in $2,000 in seasonal revenue.
Stocked and restocked food and equipment items as necessary. Warehouse Worker
Amazon Sussex, WI October 2018 - March 2020
Sales Associate
Ross Dress for Less Inc Brook, WI. September 2016 - December 2018 Assistant Store Manager
Caribou Coffee Company inc Brook, WI. December 2016 - March 2018 Operated cash registers, counted money and logged daily sales and expenditures.
Cleaned and polished counters, equipment and tables. Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
Greeted customers, answered questions and provided food and drink recommendations.
Prepared bills, handled cash and credit card transactions and distributed change. Assessed inventory and prepared product orders.
Performed frequent sanitation procedures when handling and preparing food. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Staged and sorted multiple types of products for loading. Received deliveries, scanned packages and updated orders in internal database. Examined packages and goods for damage and notified vendors of replacement needs.
Recognized defective material and reported issues to management. Preserved safe work environment by maintaining clean workstations and pallet area.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Packed boxes and stock using organizational guidelines. Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Used scanners to track parcel information, condition or receipt. Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Trained and served as a peer coach for new associates Prepared merchandise disturbance and placement across sales floor Managed customers cash and credit card transactions using company point of sales system
Attained top performance in mobile sales with targeted highly satisfied business customers by delivering exemplary service and assistance Organized racks and shelves to maintain visual appeal to the store. Maintained sales and minimized shrinkage through excellent customer service and adherence to standard practice
Assistant Manager
Boston Market Company Brook, WI. October 2013 - December 2016 Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
Managed and scheduling for store shifts so that there was proper staffing at all times
Conducted store inventory once a week
Trained and managed associates in customer service and sales techniques. Manage the scheduling for store shifts so that there was proper staffing at all times Performed mandatory audits to ensure compliance in all areas were met Conduct store inventory daily
Wrote sales slips and sales contracts
Answered customer telephone calls promptly and in an appropriate matter Built relationships with customers to increase likelihood of repeat visits Managed, set up, and delivered catering orders for guest.
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