Scrum Master Project Manager

*************@*****.*** • 817-***-****

Lesley Maramba LinkedIn • Little Elm, TX 75068

Scrum Master / Project Manager

Results-oriented Scrum Master with comprehensive experience in leading Agile transformations and driving project success across various industries. Proven track record of implementing and optimizing Scrum methodologies to enhance team productivity, streamline project delivery, and foster culture of continuous improvement. Adept at developing and introducing IT strategies to improve operational efficiency and drive continuous improvement in product development lifecycle. Skilled in promoting adoption of Scrum frameworks, championing Agile practices, and resolving impediments to ensure timely completion of tasks. Forward-thinking leader with strategic vision for empowering team members through encouragement of autonomy and self-organization. Strong customer service, communication and problem-solving skills with an ability to build robust relations with key stakeholders.

Areas of Expertise

•Scrum Framework Implementation

•Cross-Functional Collaboration

•Team Productivity Enhancement

•Backlog Management

Career Experience

Capital Group – Los Angeles, CA

•Resource Allocation Optimization

•Continuous Process Improvement

•Release Planning Coordination

•Risk Management

•Project Governance & Control

•Operational Excellence

•Agile Training & Coaching

•Effective Communication

Scrum Lead

May 2022 to Jan 2024

Directed four high-performing teams; confirming seamless execution of tasks and compliance with set standards. Streamlined project delivery via backlog management and prioritization. Fostered cross-functional collaboration for optimized project outcomes. Collaborated with team members, Product owners, Program managers, Project managers and stakeholders for success of the project. Delivered effective training to junior team members in Scrum principles. Conducted retrospective meetings for improved future sprints. Promoted Agile practices across multiple departments. Managed risks and resource allocation. Coordinated release planning activities. Generate IT project progress reports.

•Enhanced team productivity and performance through Scrum methodology implementation creating self-organized teams.

•Upheld sprint progress by efficiently resolving impediments.

•Decreased cycle time by applying Agile methodologies.

•Nurutred and fortified reliable working rapport with stakeholders through effective communication and engagement; providing regular updates on project progress and performance.

•Improved operational efficiency by executing strategic IT initiatives.

•Improved customer engagement and usability, leading to a 25% increase in portal usage

•Configured Jira projects with customized workflows and boards aligning them with specific projects requirements and improving task tracking efficiency.

•Oversaw the development and rollout of a ServiceNow-based custom application, coordinating efforts across development, testing and deployment phases.

ICG – CA Agile Scrum Master April 2021 to April 2022

Employed servant leadership style and set an example for team's success. Facilitated Scrum framework activities, including sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives. Identified and addressed impediments to team delivery; navigating cultural and logistical challenges.

•Mentored new Scrum Masters and delivered training to global teams; resulting in accelerated project delivery and decreased process inefficiencies.

•Led a cross-functional teams in developing a new customer portal, ensuring regular feedback from users was incorporated throughout the development cycle.

•Improved team delivery commitments and sprint capacity planning by tracking hidden tasks.

•Spearheaded sprint planning, reviews, retrospectives, and daily scrums; contributing to product features reaching over four million users.

•Attained 35% increase in customer satisfaction by coaching team towards higher levels of Scrum maturity at sustainable pace.

Ladera and Mednet Technologies – Irvine, CA Scrum Master June 2018 to Mar 2021

Facilitated Scrum framework encompassing sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives. Guided teams in Agile methodologies and delivered essential training to instill positive Agile mindset. Offered direction on Agile scrum processes and methodologies to enhance team effectiveness; aiming at elevating quality and productivity. Managed project schedules; ensuring adherence with set timelines through proactive adjustments. Protected scrum team from external disruptions; fostering optimal productivity and Agile process success.

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•Established ambitious yet attainable objectives working with telco domains such as GSM, CDMA, and LTE

•Led team to higher levels of scrum maturity; resulting in sustainable pace and 22% increase in customer satisfaction.

•Efficiently monitored impediments against user stories by deploying Issues Tracking in Version One.

•Cultivated trusting and safe environment conducive to addressing problems without fear of blame; leading to 9% increase in employee retention.

•Provided support and training to team members and stakeholders on Agile practices, enhancing over customer satisfaction.

•Reduced customers complaints by 30% by implementing a robust feedback loop and prioritizing user-centric features

Genpact – Richardson, TX Project Scrum Master Feb 2015 to May 2018

Drove Scrum team progress; overcoming obstacles and ensuring sprint success. Guided teams on Agile scrum methodologies; enhancing quality and productivity. Led three development teams from waterfall to Agile. Evangelized Agile as cultural asset; inspiring adoption of new tools and techniques. Engaged with stakeholders to define solutions and improve progress.

•Facilitated team empowerment and promoted sustainable work pace; enhancing team quality and increasing employee retention by 7%.

•Attained 25% reduction in errors by deploying continuous improvement strategies throughout product development lifecycle.

•Directed daily stand-ups, sprint planning, demos, retrospectives, and backlog refinements; contributing to 97% on-time delivery rate.

•Mediated conflicts within the team and between stakeholders to maintain a productive and positive working environment

Chase Bank – Texas Agile/Project Manager Mar 2013 to Mar 2015

Streamlined operational procedures, supervised accounting protocols, and managed data for enhanced efficiency. Initiated and managed projects, monitored performance, and controlled expenses. Directed sprint reviews, daily scrums, and planning sessions to ensure team involvement. Led Scrum framework activities, such as sprint planning, backlog grooming, and retrospectives. Negotiated with stakeholders and suppliers to secure necessary resources.

•Expanded revenues through project coordination, execution, and diversification of inventory.

•Maintained JIRA dashboards and influenced team best practices.

•Executed agile methodologies via Scrum framework across all organizational levels, encompassing executives, software, and marketing teams, impacting 165 personnel.

Chase – Louisiana Retail Banker Oct 2009 to Feb 2013

Warmly welcomed customers; ensuring seamless execution of banking services and transactions. Engaged in needs-based conversations to identify opportunities and address banking and credit card needs. Assisted clients in planning and funding retirements; managing and diversifying portfolios. Established and serviced accounts for high-net-worth individuals to maximize revenue. Delivered guidance to customers regarding account setup, closure, loan applications, and new services.

•Consistently recognized as top sales performer.

•Expanded client base by promoting new financial products and encouraging portfolio growth.

•Strategized sales techniques and enhanced customer service in collaboration with management.

Education

Master of Business Administration (Concentration in Strategic Leadership) – Amberton University – Garland, TX, (2022) Bachelor of Science in Merchandising and Buying Operations – Louisiana Tech University – Ruston, LA Certifications

SAFe Certified Scrum Master

SAFe Certified Product Owner

Scrum Master Accredited Certification SMAC

Scrum Product Owner Accredited Certification SPOA

Scaled Scrum Expert Accredited Certification SSEAC

Agile Coach Accredited Certification ACAC

Kanban Expert (Kanban-EXP) Certification

Certified Kanban Project Manager (Kanban-PM) Certification

Certified DevOps Generalist Certification (DevOps-GEN)

Certified DevOps Project Manager Certification (DevOps-PM)

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