Program Manager Project

Manish Shere

Cell: ***-***-*** Belle Mead, NJ ******.*****@*****.***

SUMMARY

Accomplished management professional with increasing levels of responsibility in the finance, insurance,

and government sectors. Demonstrated abilities include complex project management using critical thinking,

people leadership, competitive research, business process improvement, and client relationship skills.

Passionate about connecting business requirements to technology platforms with a client’s first approach.

SKILLS

Project/Program Management People Leadership Product Management Agile Methodology SDLC Distributed Teams IT Solution Delivery Mentorship Financial Analysis Vendor Management Public Speaking

PROFESSIONAL EXPERIENCE

PERATON, Belle Mead, NJ 5/22 – 3/24

Program Manager, Financial and Regulatory Services

Led a team of 11 employees performing software development, configuration management, and quality assurance testing for the IRS ACAAIR (Affordable Care Act Information Returns) project.

Worked with management to provide feedback during the ACA AIR recompete process which was awarded.

Conducted team-building events to promote teamwork and motivation.

Initiated high-level deliverables and project timeline for the Enterprise Systems Testing program.

Created an instructions manual on Tricentis software testing beneficial for new IRS users on the EST (Enterprise Systems Testing) organization.

Managed ERIS (Enforcement Revenue Information Systems) and ELITE (Enterprise Logistics Information Technology) programs with successful monthly EBIT (Earnings Before Income Taxes) above bid targets.

Served as Deputy Program Manager for the CCSD (Call Center Support Division) to support staffing needs.

Implemented business process improvements for the OCC (Office of the Comptroller of the Currency).

Delivered a presentation to improve onboarding for new contractors during a leadership off-site meeting.

Selected to deliver a monthly spotlight article for the MERGE Resource Group.

Led a panel discussion for Peraton’s partnership with North Carolina State University for graduating seniors.

HEITECH SERVICES, Landover, MD 4/21 – 02/22

Project Manager, Medical Device Reporting (MDR)

Managed an organization responsible for handling electronic reports submitted to the Food and Drug Administration (FDA) per manufacturer and user facility compliance requirements.

Led a team of 50+ employees performing Data Entry, Imaging, Coding, Editing, and Quality Control.

Developed and led monthly and quarterly executive presentations for meetings with FDA senior management and business partners. Presentations consisted of reporting project performance metrics against established acceptable quality levels, staffing updates, and business challenges with proposed solutions.

COVERMORE INSURANCE, Washington, DC 5/19 – 5/20

Project Manager, Continuous Delivery

Led development and managed international vendor teams to migrate and modernize 30 IT legacy platforms within 4 months. Oversight of maintenance support, pre- and post-release activities for all global clients.

Managed design and delivered iOS and Google versions of the World Travel Protection mobile app in an expedited timeframe.

Supervised all aspects of project management, including creation of project charters, development of business requirements, managing scope/schedule/cost, implementing user acceptance testing, and project prioritization for all assigned deliverables.

TEKSYSTEMS, Washington, D.C. 7/18 – 3/19

Project Manager, IT PMO

Led project enhancements for internal CRM system in partnership with the Membership business unit, resulting in over 50K new customers.

Responsible for detailed Project Management Plan (including project charter, requirements, vendor analysis, management reviews, and product definition).

Facilitated SDLC plan reviews with internal stakeholders for all assigned deliverables (including project status, budget, risk mitigation plans, and prioritization of backlog), and retrospective meetings.

T. ROWE PRICE, Owings Mills, MD 8/15 – 6/18

Project Manager, Digital Solutions

Led product strategy and implementation of the Maryland 529 SmartVideo digital offering for college savings investors, showing survey client satisfaction results of 95% and increased $1M in annual revenue.

Performed analysis to develop a new intake process to guide decision-making and prioritization of future roadmap for Minimum Viable Product (MVP) deliverables using the agile framework.

Performed competitive research, created technical requirements, and led project team to deliver a best-in-class video consultation experience for High Value Relationship Managers, yielding $1.2M in net new cash and a 90% client satisfaction.

Managed and delivered Retirement Plan Services SmartVideo savings product for Workplace investors, resulting in retirement 401K contributions of $1.5M in six months.

THE VANGUARD GROUP, Malvern, PA 12/07 – 7/15

Project Manager, Retail Digital Services (8/2010 – 7/2015)

Led strategy and implementation of Voice Verification technology, achieving 95% adoption rate.

Presented quarterly project updates to Senior Leadership.

Worked with IT to implement Video Conference capabilities for Advisory Relationship Managers.

Managed project pipeline including idea collection and formalized project prioritization process.

Served as Relationship Manager for the Business Development Group (BDG) to review and prioritize projects.

Developed KPIs (Key Performance Indicators) to track, measure, and communicate department progress.

Chaired monthly project reviews with IT, Operations, and business partners to evaluate strategic and tactical projects, maintain release schedules, and prioritize VoC defects.

Mentored associates as part of the Leadership and Engagement for the Asian Professional network.

Line Manager, High Net Worth (12/2007 – 8/2010)

Led a front-line team consisting of four team leaders and forty phone representatives to support High Net Worth business representing over $50M in assets under management.

Conducted skip-level meetings with representatives, offering career and daily guidance, and seeking feedback on directs; provided detailed summaries for coaching and development, resulting in 7 organizational promotions.

Built long-term client relationships during walk-in procedures, offering management representation, and collecting feedback for continuous improvement.

Authored and supported the development of Quarterly CEO Reports representing key business drivers, operational support, and technology initiatives.

Planned and facilitated Senior Leadership off-site strategy sessions, resulting in future state recommendations.

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC

M.S., Management (Technical MBA)

B.S., Electrical Engineering

ADDITIONAL INFO

Clearance: IRS MBI (Moderate Risk Background Information), OCC (Office of the Comptroller of the Currency)

Volunteer: President, Auten Road Home School Association

Member: Toastmasters International

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