Data Entry Customer Service

ALVIN WALKER JR

GREENSBORO, NC ***** • *** -***-8177 • ***********@*****.***

PROFESSIONAL SUMMARY

●More than 30 years of warehouse and materials experience.

●Proven ability to manage warehouse, inventory, shipping, and receiving operations.

●Hard-working and detail-oriented, with the ability to multitask effectively.

●Outstanding leadership, motivation, and communication skills.

●Skilled in safe forklift driving and warehouse operations

●Handle order expediting of electronics and fragile equipment,

●Handle basic data entry and retrieval on computer systems.

●Responsible for order picking, and stocking of computer equipment at major warehouse.

●Proven abilities in stocking, order-picking, shipping, and receiving.

●Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives.

●Executed daily operations of shipping and receiving of goods.

●Loaded materials into vehicles and installed strapping, brackets, and padding to prevent shifting or damage in transit.

SKILLS

●Proficient in WMS and warehouse operations

●Detail-oriented

●Good team player

●PC Skills in Windows environment

●Good judgment

●Data entry skills

●Problem-solving skills

●Effective communication and interpersonal skills

●Interpersonal skills

●Inventory

●Microsoft Word

●PC Skills

●Problem-solving skills

●Staff Management

●Customer Service Expertise

●Scheduling

●Training and Development

●Team Development

WORK HISTORY

Warehouse Inventory dock Worker / Prologistix/EFW Warehouse Greensboro NC 09/2023-Present

●Certified Forklift Driver

●Data entry

●Inventory Manager

●Processing Assistant

●Lead specialist Trainer

Inventory Control Auditor/ Amazon DC Warehouse - Kernersville NC 06/2020-09/2023

●Learning Ambassador

●Auditor

●Forklift Operator

●Train / Teach New hires for on-boarding

●Stower /Picker items into and from assign bin locations

●Responsible for managing inventory and record keeping

●Problem Solver

Support Manager/Team Lead

Walmart - Greensboro, NC 09/2016 - 6/2020

●Prepared employee schedules for maximum coverage during key hours.

●Tracked and documented metrics, and evaluated trends.

●Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

●Monitored employee and customer interactions to assess quality of service.

●Identified and communicated customer needs to supply chain capacity and quality teams.

●Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Customer Service

Aerosphere Aviation - Greensboro, NC 01/2015 - 08/2015

●Data entry using Microsoft Word and Quantum system.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations.

●Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate and Warehouse

Walmart - High Point, NC 07/2013 - 12/2014

●Loading, unloading, and stocking inventory.

●Tracked stock using company inventory management software.

●Maintained organized, presentable merchandise to drive continuous sales.

●Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

●Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.

Driver/Loader & Unloaded, Material Handler, Inventory Specialist

Kelly Temp Services - High Point, North Carolina 02/2006 - 01/2011

●Informed purchasing team of missing or damaged items immediately when unloading and receiving.

●Transported inventory items to appropriate locations.

●Read production orders, work orders, shipping orders, and requisitions to determine items to be moved, gathered, or distributed.

●Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

●Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.

●Verified contents of inventory loads against shipping papers.

●Loaded and secured items in trucks to avoid damage to parcels during delivery.

EDUCATION

Psychology

Argosy University - Pittsburgh, PA

Psychology

Grand Canyon University - Phoenix, AZ

High School Diploma

Love Home School Program 06/2002

Contact this candidate