Customer Service Representative
Resume:
Tonya Mosley
Tampa, FL *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative Healthcare
Maximus-Medicare-Marketplace Healthcare - Tampa, FL September 2021 to April 2024
Assist Consumers and beneficiaries.
With filling out online applications and submittingly electronically to the plan provider for processing. Complete call logs. Refer calls as required to CSR Leads.Maintain up-to-date knowledge of the regulations and policies, report problems via the online system utilized. Standard technology such as telephone,email,and web browser,while useing scripting. Production Associate
Cardinal Healthcare Solutions - Tampa, FL
January 2020 to August 2021
Inventory Packaging Inspections
Dees Attendant
Hillsborough County Public Schools - Tampa, FL
February 2016 to May 2021
Working with exceptional students with emotional behavior disorders,intellectual disabilities,problems with communication and or physical disabilities
Customer Service Representative/Call Center
Access2care - Tampa, FL
November 2014 to January 2016
Taking incomeing calls from outside sources of non medical transportat.Provide Nemt and manage transportation services to Medicaid and Medicare members through the government and Managed Care organizations.
clerk1
city of the tampa - Tampa, FL
November 1999 to October 2014
responsible for performing tasks of routine difficulty in receiving and recording payments and disbursing appropriate change.Ensuring that amounts of payments received and cash disbursed are correct. Mathematical calculations were required for payments due. Exercising initiative and independent judgment as well as tact and courtesy. Received training in the operation of on-line,computerize various codes to apply payments received to appropriate department and consumer accounts through direct data entry on cash register. Meets the public;answers the telephone;provides non-technical information and explains established,well-defined rules, policies and procedures.Operates a typewriter or computer to correspondence or maintain records.Operates radio or digital paging system as required. Customer Service
Fingerhut - Tampa, FL
August 1996 to December 1998
• answering phone, taking incoming calls placing order,making sells reviewing accounts Customer Service
A D T - Tampa, FL
February 1997 to October 1997
taking incoming calls placing orders
Education
G E D
Skills
• Customer Service
• Call Center
• Medical records
• Medical terminology
• Health information management
• Time management
• Typing
• Filing
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