Service Representative Customer

Kyra Blackburn

727-***-****/// ****************@*****.***

EMPLOYMENT HISTORY JUL, 2022 - 2023

Cabin Technician, ERMC Aviation LLC, Chicago, IL

Ensure that all emergency equipment, such as life vests, oxygen masks, and fire extinguishers, are properly inspected, maintained, and stocked in accordance with FAA regulations.

Maintain and repair cabin systems, including lighting, heating, and air conditioning

Perform regular inspections and maintenance on aircraft lavatories to ensure cleanliness and functionality. Monitor and maintain the cleanliness and appearance of the aircraft cabin, including the removal of trash and the deep cleaning of seats and carpets on a regular basis.

Assist flight attendants in restocking and cleaning the flight attendant area between flights to ensure a clean and organized workspace.

JAN, 2022 - APR, 2022

Customer Service Representative, Delta Airlines, Tampa, FL

Develop and maintain a strong understanding of Delta's products, services, and policies to provide accurate and up-to-date information to customers

Proactively identify opportunities to improve customer experience and suggest innovative solutions to enhance Delta's services and policies.

Coordinate with other departments to ensure efficient handling of customer issues and requests

Act as a liaison between customers and Delta Airlines to ensure all customer needs are met and exceeded.

MAR, 2021 - APR, 2021

Captioning Agent, Captel Service Specialists

Provide accurate and efficient captioning services for phone calls to assist individuals with hearing impairments in understanding conversations effectively.

Conduct regular quality control checks to ensure the accuracy and clarity of captioning services provided to individuals with hearing impairments.

Maintain a high level of concentration and focus during phone calls to ensure accurate and consistent captioning for individuals with hearing impairments.

2020 - NOV, 2020

Shift Lead, Cloudkitchens, Uber

Implement and maintain efficient processes for kitchen operations to ensure timely delivery of orders and customer satisfaction.

Develop and implement training programs for kitchen staff on food safety and sanitation practices Create and execute training programs for new shift leads to ensure they are equipped with the necessary skills and knowledge to effectively manage kitchen operations and coordinate with delivery platforms

EDUCATION

JAN, 2018 - APR, 2019

Trade school in CLINICAL MASSAGE THERAPY, THE SOMA INSTITUTE FOR CLINICAL MASSAGE THERAPY High school diploma, Bronzeville Scholastic High School 2010-2014

SKILLS

Adaptability Resourcefulness,Quality Care, Healthcare Support Professional Development, Time Management,Team Coordination,, Problem Solving, Leadership,

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