Customer Service Information Technology

Ricardo Osorio Huerta

954-***-**** ******************@*****.***

Miami, FL 3313

SUMMARY

Adaptive undergraduate with an affinity for organization and a passion for learning. Efficient communicator with a background in IT. Skilled in UX design principles and committed to staying updated with the latest industry trends. Strong team player with excellent problem-solving abilities and a positive attitude. Magna Cum Laude graduate with a proven track record of academic excellence. Eager to leverage technical expertise and creativity to contribute to a dynamic and experienced team. SKILLS

Web Marketing, Microsoft Office Suite, Sensitive data/document handling, Cyber Security, Event Coordination, Leadership, Organization Skills, IT, Project Management. EDUCATION

Bachelor of Applied Science in IT, Information Technology - Web Development Broward College - Davie, FL May 2023

Magna Cum Laude - GPA – 3.56/4.00

Associate of Arts in IT, Honors

Broward College - Davie, FL May 2022

GPA – 3.46/4.00

Associate of Sciences in Software Development, Honors Broward College - Davie, FL May 2021

GPA – 3.45/4.00

CERTIFICATIONS

Certificate in Web Development Broward College - Davie, FL May 2023 Advanced Technical Certificate in IT Broward College - Davie, FL May 2022 Certificate, Information Technology Support Specialist Broward College - Davie, FL May 2021 Certificate, Web Programming Specialist Broward College - Davie, FL May 2021 Certificate, Computer Programming Specialist Broward College - Davie, FL May 2021 RELEVANT EXPERIENCE

Quality Technician I Hoerbiger Corporation of America - Pompano, FL December 2023 – February 2024 Responsible for measurement tool calibration. Upheld calibration procedures and standards based on the ISO process. Responsible for calibration information record keeping and maintaining accuracy of said documents. Maintained accurate inventory of measurement tools. Part-time IT Specialist Broward College - Davie, FL October 2023 – December 2023 Ensured college technology was working reliably. Responsible for documenting and recording any steps involved in troubleshooting steps and communicating efficiently with users. Admissions/Registration IT Assistant Broward College - Davie, FL May 2022 – Sep 2023 Coordinated orientations and tours. Organized and scheduled enrolled students in Orientation seminars. Responsible for recording attendance data and communicating it in a comprehensive manner. Lead orientation seminar and ensured students completed any and all requirements necessary for enrollment. UX Design Intern Price Waterhouse Cooper – Hallandale Beach, FL June 2020 – July 2020 Learned about the UX design process at PWC, participated in stand-up meetings to discuss projects and network with other interns and designers.

LANGUAGES

• English - Proficient

• Spanish - Proficient

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