It Support Technical
Resume:
John Diaz
Miami, FL ***** ***********@*****.***
Work Experience
IT Support Representative Compucot Inc - Miami, FL Nov 2022 to Present
Provide level 1 & II technical support via phone and email to clients.
Performs hardware/software upgrades to existing computer hardware and software.
Investigates user problems, identify source, and determine resolution.
Performs basic troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties.
04/2022 10/2023 Sports Grill
South Miami, FL Restaurant Manager
Annual Sales Volume: $3.64 Million
Approve schedules to Budgets, hire, train, and develop 70-100 hourly employees
Reduced food cost below Brand budget of 32%, running between 31.5% and 32% - proper recipe adherence, established proper ordering par levels to help reduce product on hand
Restaurant Fixer – recruited by Franchise leadership to help 2 outlier management teams to improve both food cost and labor cost numbers – creation of action plans, proper follow up
Coached and developed 2 internal employees into shift management positions with the Franchise – proper mentoring and training on schedule writing, ordering protocols
(Reason for Looking: Short Managers, quality of life been working 75-hour weeks for over a month)
Operations Manager
Yumbrella Collective Eatery - South Miami, FL May 2021 to March 2022
In charge of implementing training program for 3 units. Responsible for hiring/firing new management for 3 units. Monitoring P&L and cost of labor for 3 units.
Projected Sales for BOH and FOH for 3 units. In charge of working with all vendors.
Payroll.
Setting Budgets for Kitchen Managers based on projected Sales numbers and previous years.
General Manager
Yumbrella Collective Eatery - South Miami, FL May 2020 to March 2021
Opened bar Yumbrella restaurant in South Miami Location.
In charge of implementing the new food and new drink menus. In charge of implementing training program.
Responsible for hiring new management. Monitoring P&L and cost of labor.
Projected Sales for BOH and FOH.
Restaurant/Bar Manager Sunset Tavern - Miami, FL November 2006 to November 2019
*Set up restaurant and bar to ensure it is ready to open at the appropriate time.* Worked varied shift schedule including lunch and dinner shifts, opening and closing restaurant several times a week.* Ensure restaurant food quality and consistency by ensuring the food received meets companystandards.* Assign daily side work and stations to servers and bartenders based on projected business volume.* Serve fo od and beverages to guest, ensuring a positive guest experience.*
Prepare and serve cocktails, beer and wine for guests when necessary.* Train and
Evaluate new hires.* Consistently exceeded sales goals by providing superior customer service and food quality.* Addressed complaints and resolved problems with both staff and customers. Assisted with inventories, ordering, staff training, end of day reports, cash handling and menu development.
Education
A.A.
Miami Dade College - Miami, FL May 1992 to May 1993
Florida International University – Miami, Fl
June 2023-Current
Medical Terminology (Completed August 2023)
Medical Billing and Coding
The Academy
CompTIA A+, Network + Essentials, Security+ CCNA
October 2023 November 2023
Skills
•Cash Handling
•Cashier
•Inventory
•MS Office POS
•Time Management
•HIPAA
•Customer service
Certifications and Licenses
CompTIA A+
CompTIA Network +
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