Service Representative Customer
Resume:
Dennis Miller B. Lopez
Address: ** * ******* ******, ****, Mandaluyong City
Phone Number: 093********
E-mail: *********@*****.***
Date of Birth: 21 December 1991
Place of Birth: Mandaluyong City, Philippines
Gender: Male
Hardworking Customer Service Representative with 7 years of experience working with Uber. Trained in project and time management with extensive knowledge regarding accidents and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Work Experience
TELUS INTERNATIONAL PHILIPPINES
Uber - Customer Service Representative
Date started May 20, 2015 to present
● Build Trust with our users through excellent support and empathetic responses.
● Own user problems and come up with solutions that are as effortless for the user as possible.
● Mitigate user conflicts, threats and other risks.
● Analyse information and evidence and decide on the outcome for damage claims.
● Take interest in why a problem is occurring and it could be prevented.
● Collaboration with the team, and other teams to ensure overall customer product satisfaction.
TELEPERFORMANCE PH
Wellcare – Account Supervisor
Date started October 20, 2014 to April 2015
● Responsible in sending out hourly service level reports to clients & operations
● Responsible in sending attendance report, intraday action plan and VTO if needed.
● Monitoring agents call for quality assurance
● Coaching agents to provide excellent customer experience TELEPERFORMANCE PH
Wellcare – Customer Service Representative
Date started October 29, 2013 – October 19, 2014
● Assist customer regarding with their bills and cost of medication.
● Answer customers question about the medication that can be covered under the plan
● Assisting provider to file a Drug Evaluation Review for uncovered medications, ITECH DIGITAL SYSTEMS
Senior Video Editor
Date started February 2011 – November 2012
● Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints.
● Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
EDUCATION
Tertiary
NAMEI Polytechnic Institute
123 A. Mabini, Mabini-J. Rizal, Mandaluyong, 1550 Metro Manila 2010-2011
Field of Study: Bachelor of Science in Marine Transportation Don Bosco Technical College
#736 General Kalentong St., Barangay Pag-asa, Mandaluyong City 1550 Philippines October 2013
Field of Study: Vocational on Industrial Electronics Character Reference
Enrico "Jon" Miranda
Shift Manager
Telus International Philippines
Joseph “Joe” Dulla
Team Lead
Telus International Philippines
Seminars Attended
Teleperformance TOPS (Telepeformance Operational Processes And Standards) Teleperformance Learning through Values
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