Customer Service Outside Sales
Resume:
Diploma:
Lee High School
***************@*****.***
Montgomery, AL 36117
Skills
• Marketing Strategies
• Outside Sales
• Client Generation
• Inbound Calls
• Reading Comprehension
• Active Listening
• Account Management
• Document Organization
• Data Modeling
• Process Research
• Microsoft Dynamics
• Microsoft Tools
• Critical Thinking
• Data Integrity
• Technical Management
• Financial Database Analysis
• Social Perceptiveness
• Computer Software
• Microsoft Access
• Store Displays
Education And Training
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Edfinancial Services - Customer Service Representative Montgomery, AL
01/2021 - Current
TRC Staffing - Duke Energy
03/2019 - 04/2021
Love Robinson
Summary
Experience
• Effective Communication Skills. ...
• Knowledge Retention and Recall. ...
• Ability to Handle Pressure. ...
• Speed and Efficiency. ...
• Creative Problem Solving. ...
• Emotional Stability. ...
• Empathy. ...
• Organizational Ability.
• Take payments
• Set up repayments options
• Submit forms
• Adv bwrs of important information
Gathered customer feedback through surveys and used the data to improve customer service.
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Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
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Maintained detailed records of customer interactions, transactions and comments for future reference.
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Performed administrative tasks such as filing paperwork, updating databases and generating reports.
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Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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Identified areas of improvement in customer service processes and suggested changes accordingly.
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Developed strong relationships with customers by providing personalized assistance and support.
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Tracked orders from start to finish to ensure timely delivery of goods or services.
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Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
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• Helped students develop organizational, time management and study skills. Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
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• Empowered students through counseling and skill-building exercises.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Responded to customer requests for products, services and company information.
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling
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• Take payments
Contact this candidate