Restaurant Manager General
Resume:
Sonia Puente
Perris, CA *****
*************@*****.***
Objective
To obtain a position within an organization which offers opportunity for growth potential and career opportunities.
July 2023 - Present
Sobaba Casino, Location - Restaurant Manager
Duties included but not limited to hiring and training new staff, scheduling, inventory, budgeting, tracking profit and loss, micro managing departments, coordinating events, and ordering food venue items. During my time at Soboba, I managed to bring food cost and labor down to 29% after the first 3 months of employment start date. Held monthly staff meetings to improve in areas that needed attention. Hosted mixtures for high limit guests.
Sept 7, 2015 - Nov 2021
Denny’s, Moreno Valley Ca - Manager
Recruited, selected, trained, assigned, scheduled, coached, counseled, and disciplined employees. Communicated job expectations, monitored, appraised, and reviewed job contributions. Planned and reviewed compensation actions. Implemented production, productivity, quality, and customer-service standards. Met restaurant financial objectives. variances; and initiate corrective actions. Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures. Developed and implemented disaster plans. Maintained security and monitoring systems. Monitored food presentations and services. Enhanced department and organization reputation. Ensured restaurant complied with all necessary hygiene, health and safety, and licensing requirements and guidelines. Promoted and marketed. Handled complaints, conflicts, questions, inquiries, and suggestions from restaurant employees and customers.
Jan 2010 - Sept 2015
Cocos Bakery and Restaurant, Diamond Bar - General Manager Maintained security, sprinkler systems, parking lot, and walkways. Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement. Monitored food presentations and services. Enhanced department and organization reputation. Recruited, trained, supervised, and developed restaurant staff, including hosts, servers, cooks, bartenders, and dishwashers. Created employee schedules and staffing. Ensured restaurant complied with all necessary hygiene, health and safety, and licensing requirements and guidelines. Promoted and marketed.Addressed customer inquiries and complaints. Handled complaints, conflicts, questions, and suggestions from employees. Maintained inventory control and input data to computer system. Communicated job expectations, planned, monitored, appraised, and 2
reviewed job contributions. Planned and reviewed compensation actions. Completed audits, and identified trend to determining system improvements implementing change. March 2000 - April 2009
Taqueria Azteca, Moreno Valley - Business Owner
Hired and trained. Conducted payroll, bookkeeping, accounts payable, and receivable. Marketed business and managed food quality and menu planning. Ordered supplies and made purchases for the restaurant. Offered safety and quality environment conducive for employees and customers. Oversaw the overall operation of the restaurant. Budget control and finances . Ensured good customer service and communication skills. Directed the cleaning of the restaurant and ensured that liquor regulations were compliant. Monitored cash flow and ensured cash register is appropriately balanced at the end of day.
May1994 - Oct 1999
Bristol Park Medical Group, Santa Ana - Medical Assistant Verified patient information records and medical history. Prepared patients for examination. Reported patient history summary. Helped with office procedures. Securedpatient information and maintains patient confidence. Completed diagnostic coding and procedure coding. Counseled patients by transmitting physician's orders and questions about surgery. Scheduled surgeries and verified times with patients and prepared charts, pre-admission and consent form. Maintained a safe, secure, and healthy work environment. Inventoried stock, placed orders and verified receipt. Maintained supplies and updated job knowledge by participating in educational opportunities.
CERTIFICATIONS
Phlebotomy 1989
Medical Assistant
Certified Trainer Denny’s
EDUCATION
Santa Ana Jr. College Santa Ana, CA.
Associates Degree 1990
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