Customer Success Manager
Resume:
Jayson Lee Forde
Experienced Customer Success Manager proficient in project management
techniques, ensuring effective client onboarding and timely project execution. Boasting over 9 years in leading customer retention efforts, adept at Uncovering client needs and devising solutions for challenging issues. Atlanta, Georgia
************@*****.***
EXPERIENCE
Bridge Properties, Sandy Springs, Georgia — Community Relations Director
October 2023 -Present
● Host Community Events: Coordinate with local vendors and residents for engaging community gatherings.
● Weekly Satisfaction Meetings: Meet with the lead team weekly to address resident issues and onboarding concerns promptly.
● New Resident Onboarding: Ensure a smooth transition for newcomers with a structured onboarding process.
● Follow-up with Newcomers: Proactively check in with new Clients to resolve any needs or concerns.
● Liaison between clients and Team management: Discuss new concerns, plans, and accommodations with new clients and relay communication details to the management and floor team to prepare for clients onboarding process, collectively.
● Inspection and team delegation: Inspect unit homes to meet quality standards and communicate and organize team members to execute individual tasks to meet onboarding deadlines.
● Community Updates Reporting: Regularly report to Regional management on community relations and resident satisfaction. Relotz, Atlanta, Georgia (Remote) — Digital Marketing Client Success Manager
Apr 2020 – Oct 2022
● Client Account Liaison: Serve as the primary contact for new clients, addressing any inquiries or issues on all accounts.
● Client Account Development: Manage and expand client accounts to achieve milestone targets.
● ROI Data Analytics: Establish analytical system to compare clients past data ROI returns to build new ROI methods
● Team Collaboration: Work closely with team members on refining marketing initiatives and strategies for clients.
● Client Onboarding: Organize and lead detailed onboarding sessions for new clients.
● Customer-Focused Strategy: Engage directly with clients to comprehend their needs and craft tailored marketing campaigns SKILLS
● Leadership
● Data Analysis and
Reporting
● Time Management
● Adaptably and
Flexibility
● Strategic Planning
● Client Relations
● Root Cause/Problem
Solving
● Customer Training
and edu
● Contract
Management
● Cross Functional
Team Collab
● Conflict Resolution
● Stakeholder
Management
● IT Service
Management
● Digital Marketing
● Scrum Agile
Methodologies
● Project
Scheduling/Tracking
● Analytical Skills
TRAINING/CERTIFICATIONS
● Adobe Photoshop
Advanced
● Google Analytics
Certified
● CompTIA A+ IT
For paid advertising.
● Performance Review Calls: Conduct regular meetings with clients to review results and strategize.
Ventron Management LLC., Conyers, Georgia — Client Relations Manager
Feb 2019 – Mar 2020
● Daily Advertisements: Skillfully executed daily marketing ads to attract new residents.
● Monthly Campaigns: Launched monthly campaigns to onboard new clients, boosting community growth.
● Event Coordination: Showcased organizational prowess by organizing community events.
● Agent Training on Tours: Directed training for agents on conducting closing prospective clients to increase occupancy.
● Applicant Training Programs: Overseen training for agents on new applicant processing and verification.
● Revitalize Low-Occupancy Areas: Took charge of revitalizing communities with low occupancy through direct visits and solutions.
● Community Engagement: Engaged with local community groups and attended meetings to foster positive relationships. Property Customer Success Manager & Licensed Agent, Queens, New York — Rad Marketing & Investment Corp. Oct 2008 – Jan 2011
● Customer Onboarding Guidance: Lead new clients through the initial setup with the company's systems and methodologies.
● Goal-Oriented Client Consultations: Hold initial consultations focused on clients’ commercial property asset objectives.
● Investor Relations Development: Cultivate and sustain robust relationships with investor clients for enduring partnerships.
● Investment Research Excellence: Employ thorough market research and analysis for data-informed investment strategies.
● Account Growth Management: Enhance client accounts through strategic planning for asset liquidity.
● Portfolio Buyer Engagement: Facilitate interactions with portfolio buyers to achieve client profitability targets.
● Weekly Client Intake Meetings: Organize weekly personalized sessions to review and plan around clients’ property portfolios and project objectives.
Trained
● CompTIA Project
● Management
+Trained
● Certified Agile Scrum
Master
● (In Progress)
● Google Digital
Marketing
● Certified
● Construction Project
● Management Trained
● Customer Success
Mastery
● Course Trained
EDUCATION
Taylor Business
Institute, — Networking
Technology and Business
Management
Feb 2002 – Mar 2004
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