Network engineer

AREAS OF EXPERTISE

Capacity Planning and Performance Management

TCP/IP Protocol

Identifying Opportunities for Automation

LAN and WAN

System and Network Diagnostics

Wireless Networking

Cisco routers and switches

VOIP

Cost saving Discovery

SolarWinds, Statseeker, WhatsUp, CatTool

Developing Comprehensive Systems Infrastructure design

Implementation, Monitoring, & Maintenance of IT Systems

TECHNICAL PROFINENCES

Windows XP, Vista, 7, 8

Linux/Unix

IOS System

Network Management Tools

Contactual 8x8//Remedy//Connectwise

Active Directory

Fundamental routing protocols

SQL

Oracle Virtualbox, VMware software

LAN and WAN troubleshooting

NComputing

Win2003/Win2008 servers and domains

Wireshark, Fiddler, TcpDump, Port Scanner, Smart Sniff, PRTG, NetworkMiner, and Bandwidth

Hardware/Software installation, configuration, and upgrades

Microsoft Office 2002/2003/2007/2010/365

WinMTR, Smarts

CERTIFICATIONS

CompTIA A+

Cisco Certified Network Associate (CCNA)

Microsoft Certified IT Professional

CCNA Bootcamp

Create Login Banner

Create exec banner

Create line console login for a router and switch

Create VTY login for a router and switch

Knowledge of TCP/IP

Knowledge of converting layer 2 to layer 3 device

Knowledgeable creating static route on a router

Configuring EIGRP, RIP, and OSPF routing protocol

Advertise OSPF route on a router

Configuring NAT and Access List

Created OSPF routing Protocol to communicate with other OSPF protocol

Knowledgeable of difference between Link state and Distance Victor protocol

PROFESSIONAL EXPERIENCE

Montgomery County Public School March 2016 – Present

Network Engineer

Install, update, troubleshoot, and secure network equipment

Provide network support to complex WAN and LAN networks

Implementation of stacking Cisco switches and Port-Channeling

Upgrade Cisco Switches and Routers IOS

Telnet or SSH into routers and switches

Identity and recommend need and optimal infrastructure improvements

American Institutes for Research February 2014 – 2016

Network Support Engineer II

Provide Tier II Support for users related to network and hardware/software configurations on multiple platforms for schools

Support clients’ request for setting up hosting resources: Web sites, databases, security and other internet resources

Troubleshoot network performance issues; coordinate with manager and team on new tasks or existing issues

Interact with end user to troubleshoot and provide solution for issues

Provided level II/III tech support to resolve hardware, software, network, and various peripherals issues

SysArc October 2013 – January 2014

Helpdesk Technician

Followed SOPs to ensure system security and performed regular system backups and recovery procedures

Provided help desk support via telephone and email through Connectwise ticketing system

Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

Created new user mailbox in exchange management console in exchange 2003/2010, created distribution group and add users to group

Configured user outlook profile and assisted users with all system capabilities

Created and manage users in active directory

Provide system administration support for Windows system, and perform weekly server maintenance

United States Patent and Trademark Office April 2011 – December 2011 Desktop Support Specialist

Set up and maintained user credentials, privileges, and permissions in Active Directory

Created, updated, and track customer issues via Remedy

Configure network printers and provide tech support to clients and internal users

Provide remote assistance to internal users and clients

Imaged laptops and desktops for users

Kept detailed tracking logs of equipment and inventory

Virginia Union University October 2007 – April 2010

Desktop Support/Helpdesk

Rewired Student Dormitory Building network using Cat5 cable and installed Access Points in all Dormitory Buildings

Used network management tools to configure de desktops/laptops for network connectivity to connect to Access Points

Configured, and resolved users’ issues with email account through Outlook and Outlook mail server

Maintain all servers, workstations, and printers

Setup and troubleshoot routers, switches-hubs

Used WinMTR to monitor network performance

Install and troubleshoot issues with Microsoft Office

City of Richmond March 2007 – October 2007

Desktop Support/Helpdesk

Network Monitoring using SMARTS

Used Remedy to track issues with computers

Manage Active Directory for users

Troubleshoot user’s PC issues, printer issues, and copier issues through the city

Network troubleshooting and maintenance. Installing and configuring Windows OS and Windows applications platform

Mange and oversee successful completion of production batch/IT process according to requirements

Operate master control consoles, coordinate computer operations activities, meet time deadlines, and job work flow processes

Monitor and oversee continuous production on mainframe and server systems to determine equipment and program failure for Data Center customers

Provide VPN support and any offsite support using remote tools

EDUCATION

Virginia Union University May 2010

Bachelor of Science in Networking; Richmond, VA

Allegany College of Maryland May 2006

Associates Degree in Computer Science (Programming); Cumberland, MD

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