Data Entry Customer Service
Resume:
Darletha R Jones
***********@*****.***
~Forward Thinking, Personable and Results Driven Professional Seeking A Position Where Strong Professional Experience Can Be Leveraged To Support an Organization Achieve Its Goals and Objectives~
Value Offered
Articulate, focused and detail-driven; highly versatile with an ability to quickly adapt to new roles, responsibilities and environments. Reputation for superior organizational skills, technical and troubleshooting abilities, solid judgment, time management, prioritization, flexibility and problem solving abilities. Displays a collaborative work ethic, proficiency in forecasting needs, and a superior level of adaptability and initiative. Energetic and enthusiastic with strong communication and interpersonal skills. Resourceful self-starter with solid multitasking abilities skillfully balances competing priorities. Able to effectively communicate with individuals at all levels within the organization and external customers to express ideas, exchange point of views and negotiate resolutions.
Areas of Expertise
Customer Service lead Customer Service Trainer Customer Satisfaction Enhancement
Complaint Handling & Resolution Billing, Data Entry
Problem Solving Collections
Professional Experience
Cottonwood Financial Irving TX 10/2016-Present
Collection Representative
Make out bound calls and take inbound calls from customers with past due account with cash loans and title loans. Work on a automatic dialer. Set up payment arrangements and RBO, heavy data entry and other duties assigned.
Maximus Irving, TX 01/2016-10/2016
SAR Representative
Input information in the system for veterans benefits information. Generating authorization numbers to send to providers. Send journals to get approval for Doctor’s appointment. Heavy Data Entry to place in Qc, Front end, Doma. Indexing patients file.
11/2015-01/2016 Unemployment Benefits
Credit Protection Association Dallas, TX 01/2014-11/2014
Commercial Collection Representative
Take inbound and outbound calls using an automatic dialer. I collect on delinquent accounts, set up payment plans, and dispute incorrect balances. Take payments via credit cards and checks. Set up appointments to pick up equipment. Take payments for utilities bills and other duties assigned.
Southwest Credit Carrollton, TX 07/2013-01/2014
Commercial Collection Representative
Took inbound and outbound calls from customer that has past due acts with Conn’s appliance store. Set up monthly payment plans. Took payments by check and credit cards.
Education and Training
Tarrant County Community College Arlington, TX
Continuing Studies in Business & Communication
Some College Courses Completed
Skills
Network Strategies, Consolidated Order Entry, MS Office, MS Word, MS Excel, AS400, MS Outlook, People Soft, J.D. Edwards Knowledge of Telecom Business, Doma, Quantum Choice and SAP
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