Business Process Systems
Resume:
Vikas Kant
amazo**@gmailcom
Business Systems Solutions Specialist
Highlights of Skills
• 10+ years of experience in business analysis, Consulting, and PMO Coordination
• Proficient hardware and software troubleshooting (Desktops, Portables & Printers)
• Expert in business process consulting and mapping, stakeholder management, and documentation
• Post Graduate Diploma in Business Administration from ICFAI, Bachelor of Science
• Excellent verbal and written Business English, an active listener, and open to feedback
• Work collaboratively with cross-functional teams and adaptable to fast-paced work settings
• Highly organized, detail-oriented, professional, dedicated, diligent, and reliable
• Skilled in SAP (SD and HANA Modeling), project coordination, and interpreting business requirements
• Adept in MS Word, Excel, PowerPoint, Visio, Project, SAP ERP (SD), SAP HANA Sp07 and 08, Bizagi BPM Tool, SAP PA, Lumira and Webi.
Achievement
• Awarded for exemplary work in Business Process Design on Customer Acquisition - Tech Mahindra
• Dell Star award for exemplary work exhibited for troubleshooting while managing inventory on DelServe (Enterprise Portal)
Work Experience
Instructor ( Part Time) – Information Technology 12/2023 – Present Focus College, Surrey BC
• Imparted course knowledge to under graduates in Fundamentals of Computer Systems and System development (user design and user experience)
• Provided appropriate guiding and coaching keeping students needs centered
• Assisted with proper collaborative platform and provided feedback on key progression areas
• Maintained and updated course records to include futuristic system design patters
• Administered firm, fair and consistent class control
• Aligned with policies of Focus College management and delivered content on time
• Conducted assessments and awarded grades
Business Manager – Papa John’s 06/2023 – 12/2023
Blue and Pink Catering, Surrey BC
• Analyzed business performance and implement solutions to generate revenue
• Hired and trained staff
• Adhered to Papa John’s corporate policies and procedures
• Ensured safe and congenial work atmosphere for staff
• Reported to management on cumulative average growth rate
• Partook in Grievance management process and advised management on course corrective measures Vikas Kant
Continued P2
Lead Consultant – Business Analysis 12/2018 – 10/2022 Auratech Services, Mumbai Maharashtra, India
• Performed analysis work to elicit requirements and documented from As-Is to To-Be processes
• Responded to RFI and RFP for implementation projects, enhancements and posted Go-Live support
• Carried out process mapping sessions (on-site and remote) using BPM tools
• Obtained signoffs on the business blueprint and other process assets
• Conducted reviews to assess quality assurance practices, software products and systems
• Worked closely with internal and external clients to be the fulcrum between business functions
• Collaborated with other divisions during project planning and implementation cycle
• Reported project status to the CEO and committees and advised corrective actions when necessary
• Effectively managed stakeholder expectations and actively engaged clients Senior Manager-IT Shared Services 06/2016 – 08/2018 AEGIS Limited-Essar Enterprise, Mumbai, Maharashtra, India
• Drafted RFI and RFP responses and solutions for small and medium businesses
• Managed complex and high-profile project activities and defined the governance document
• Provided clear articulation of functional and non-functional requirements
• Mapped business continuity plans for projects to ensure smooth operational handover
• Designed process design using Bizagi and drafted business cases based on identified needs
• Supervised the planning, execution, monitoring, and operational handover of complex projects
• Advocated for the clients through stakeholder engagement and experience management
• Trained, mentored, and oversaw the work of junior Business Analysts aside appraisals & counseling Senior Business Analyst 07/2014 – 12/2015
Elegance IT Solutions, Chandigarh, India
• Conducted functional and technical requirements specifications and gathered requirements required
• Created and maintained documentation throughout the project life cycle
• Planned and enacted project management activities: renovate, innovate and propagate solutions
• Supervised and led teams during software installation, modification, testing and deployment
• Customized and configured solutions for clients on SAP Platform and associated technologies SAP Lead Consultant and PMO Member (IT and Hospitality) 11/2010 – 11/2013 Tech Mahindra and MHRIL, Chennai, India
• Participated in project integration, initiation, planning, execution, tracking, phase end reviews, process mapping (As-Is and To-Be), product evaluation, RFI and RFP writing, functional requirement specifications, product short-listing, and blue printing
• Maintained Project Governance Documents and reported directly to the Program Manager
• Coordinate with SAP ABAP and BASIS teams for scheduling and system monitoring
• Worked closely with strategic partners’ teams for smooth project plan execution
• Designed and implemented Oracle and SAP with TMS Indra for 46 Rollouts
• Configured the SAP system, landscape documentation, implementation roadmap, and execution
• Developed test scripts and corresponded with end-users to maximize efficiency and user-friendliness
• Assisted in customization of solutions as per business requirement Vikas Kant
Continued P3
Tech Expert 10/2005 – 05/2008
Dell International Services, Chandigarh, India
• Presales Activities including mails/phone calls
• Sales Order Management on Enterprise Portal
• Investigated and solved any customer concerns, technical issues
• Hardware and Software Troubleshooting, Configuration
• Accurately processed purchase orders for inventory requirements
• Management Reporting.
Education and Training
Occupational First Aid – Lev 1 2023
Pro Safe
Solution Manager 2017
Open SAP, Germany
SAP Certified R/3 - Version 6.0 (SD) 2011
SAP, Germany
Post Graduate Diploma in Business Administration 2008 Institute of Chartered Financial Analysts of India (ICFAI), Tripura, India Bachelor of Science 2000
Panjab University, Chandigarh, India
Expert Analyst * Methodical * Excellent Communicator
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