Customer Service Data Entry

Jacob Vandyke

**** **** ******,******** **** ****1 **********@*****.***{614-***-****}

OFFICE ADMINISTRATION ● DATA ENTRY ● CUSTOMER SERVICE

Possess a strong work ethic and the organizational skills required to quickly learn new tasks, assimilate complex information, produce results and meet required deadlines. Comfortable working autonomously on projects or collaborating in a group environment to reach decisions consistent with the goals of a business or in the best interest of a patient. Also function well in situations requiring creative ideas and an ability to analyze appropriate customer service programs complementary to business objectives. Trained and skilled in the areas of the following:

Air Sander

Product Assembly

Hydraulic Drill

File Management / Accounts Payable & Receivable

Patient Scheduling / Recall Systems

Data Entry Operations & Patient Invoicing

Multidisciplinary Physician/Medical Communications

Retail / Wholesale Business Operations

PROFESSIONAL EXPERIENCE

Home Care Provider – Griswold Specail Care Westlake, Ohio 2008 – Present

● Collaborated with physicians, medical support teams, and respite care services to develop and execute a proactive home care program that ensured the safety and welfare of the patient while optimizing care.

● Patient liaison and advocate on all medical and home care needs; filed insurance forms; organized and maintained files detailing patient information including medications, reimbursements due, and cash-flow requirements.

● Managed patient appointments, ensured safe transportation, secured and administered medications as needed, coordinated required follow-up procedures, and secured appropriate in-house safety equipment.

● Routinely consulted with multidisciplinary physician groups and medical support personnel, plus community support organizations that provided services for patients with Alzheimer’s and Parkinson’s diseases.

ADDITIONAL CAREER EXPERIENCE

Inventory Specailist – JPMorganChase, Westerville, Ohio 2004- 2008

● Managed wholesale business operations with product distribution throughout the United States. Inventory Control, Statement Processing,Machines operator,Audit control, Time management,Customer Service

Material Handler – Fedex, Columbus,Ohio 2002-2007

● Sorting, Machines operation,Deliveries,Shipping and Customer Service

EDUCATION

St. Augustines Secondary,Cape Coast Ghana – Pursued General Certificate of Education,Mojor Accounting,Economics 1993

Continuing Education: Los Angeles Trade Tech; Experienced in Microsoft Office Programs

HHA:Health Care Assitance

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