Personal Care Assistant

Maleehah West 302-***-****

************@*****.***

EXPERIENCE

US Medical — Personal Care Assistant

Sep 2023- PRESENT

•Encourage,support and educate the student by assisting them in the performance of activities in the classroom

• This may involve meeting physical needs of the student as appropriate

•Assume duties of a personal care nature that will allow the student to participate maximum ability

City Of Philadelphia — Fire a Dispatcher

May 2023 -October 2023

•Coordinate the dispatch of emergency personnel

• Gives instructions to the person in need before emergency services arrive

•Monitor and track the status of police, fire and ambulance units Macy’s — Fulfillment Associate

Sep 2022 - Dec 2023

• Duties include gathering the products a customer has ordered

• Packaging the order appropriately, and shipping or providing the order to the customer at the time

of pickup

Internal Revenue Service — Collections Representative Aug 2020 - Jan 2022

• Worked in a high-volume call center making and taking calls

• Assisted customers with delinquent accounts

• Empathized with customers and worked hard to come to a payment plan that worked for two

EDUCATION

Philadelphia E&T Charter High School — High School Diploma Sep 2017 - June 2019

Graduated with honors

SKILLS

• Order Fulfillment

• Typing

• Dispatching

• CAD

• Phone etiquette

• Computer skills

• Data entry

• Leadership

• Customer service

• Microsoft Access

• Special education

• Telecommunication

LANGUAGES

English

Certifications/Licenses

EMDR certification-May 2023-May 2025

CPR certification-May 2023-May 2025

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