Production Manager Customer Service

Javier Chamorro

PERSONAL INFORMATION

●Telephone : 949-***-****

●*******************@*******.**

PROFESSIONAL OBJECTIVE:

To establish and consolidate with a company that gives me a good job stability. Put forth my professional knowledge and experience in the administrative and operational areas in order to contribute in the growth of the company. I would like to have the opportunity to keep growing as a professional within the company to pursue continuous preparation to become a better competitive and effective professional.

WORK EXPERIENCE

August 2021 – March 2024. EPIC CERAMIC & STONE Production Manager

Collaborate with other managers to formulate objectives and understand requirements.

Calculate costs and prepare budgets.

Organize workflow to meet specifications and delivery deadlines.

Monitor production to solve problems.

Supervise and evaluate the performance of production personnel (quality inspectors, workers, etc.)

Determine the amount of resources needed (labor, raw materials, etc.)

Approve maintenance tasks, equipment purchases, etc.

Ensure that production meets quality standards.

Apply health and safety precautions.

Inform management.

Jul. 2020 – June 2021 MARMOL EXPORT USA Warehouse Manager

Strategically manage warehouse in compliance with company’s policies and vision

Oversee receiving, warehousing, distribution and maintenance operations

Setup layout and ensure efficient space utilization

Initiate, coordinate and enforce optimal operational policies and procedures

Adhere to all warehousing, handling and shipping legislation requirements

Maintain standards of health and safety, hygiene and security

Manage stock control and reconcile with data storage system

Prepare annual budget

Liaise with clients, suppliers and transport companies

Plan work rotas, assign tasks appropriately and appraise results

Recruit, select, orient, coach and motivate employees

Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)

Receive feedback and monitor the quality of services provided

Nov. 2017 – May. 2020 IRVINE COMPANY Assistant Service Manager

●Performs work using safe work practices. Ensures completion of safety training and actively investigate and mitigate risks.

●Maintains high occupancy levels through support of and participation in maintenance activities and effective motivation of assigned team.

●Contributes to the achievement of customer service goals by effectively performing or directing maintenance efforts, which also promotes a quality living experience for residents.

●Contributes to the achievement of financial goals through input and assistance in the administration of capital and operating maintenance budgets.

●Coordinates maintenance of the community with appropriate support to maintain ICAC standards.

●Responsible for inventory of parts and appliances; responsible for general maintenance and orderliness of facilities.

●Directs the daily repair and renovation of apartments by the technicians and vendors, and aids in the achievement of high quality standards.

●Promotes positive, proactive resident relations by demonstrating a firm, fair and consistent manner in all resident contacts.

●May provide new home tours to new residents.

●Remains informed and aware of exterior conditions that could have an impact to maintain a quality living environment for our residents (preventative maintenance).

●Responsible for after hours and emergency on-call coverage.

●Performs additional duties as assigned.

EDUCATION

2004 – 2007 Universidad de Ciencias Comerciales (UCC). Managua, Nic.

BA. Business Management

1997 – 2000 Universidad Centroamericana (UCA), Managua, Nic.

BA. Applied in Economics with distinction in Business Economics

ADDITIONAL EDUCATION

March 17th, 2000 Seminar: Declaración Fiscal 1999 (Fiscal period), Centro de Convenciones Olof Palme.

June 17th, 1999 Seminar: Marketing One To One, Hotel Camino Real Intercontinental San Salvador.

March 17th, 1999 Seminar: Achieving Excellence Through Customer Service, Hotel Camino Real Managua, Nicaragua.

Feb 1996 - Nov 1996 Instituto Latinoamericano de Computación (ILCOMP)

Operador.

OTHER COURSES

-Crewman Survival

-Crisis Management Course

-Crowd Management Course

-Familiarization and security awareness for all Seafarers

-Fire Fighting

-First Aid

-Personal Safety and Social Responsibility.

LANGUAGES

-Spanish.

-Portuguese.

-English: Level 7.

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SOCIAL SKILLS AND COMPETENCES

-Flexibility and adaptability in the workplace.

-Fast learning.

-Excellent communication.

-Teamwork under pressure.

-Extensive experience in Sales.

-Customers serving focused with efficiently and effectively.

Contact this candidate