Information Security Network

EDUARDO F. MARTÍNEZ

Músic

INTEREST

Movies

Technical Skills

813-***-****

eduardomartinezpimentel@

gmail. com

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Information Security

Awareness

Diary Management

Problem Solving

Continuous Problem-Solving

Learning

CyberSecurity Project

Management

Summary

Experience

•

Dimasur

(8

years):

Help

Desk/IT

Junior/Network

Manager

(Supervisor)

-Managed and monitored IT infrastructure for a medium

- sized organization, ensuring optimal performance and network security..

-Directed the daily launch of company operations, encompassing network activation and performance

optimization, to support uninterrupted business

processes.

.

-Implemented

and

maintained

network

security

protocols

-Troubleshoot

and

resolved

complex

technical

issues. -

Trained

and

mentored

end

user.

PortFor

(3

months):

Gennera

(2

years):

Promoter

-Promoted

and

sold

products

and

services

to

potential

customers.

-Developed

and

maintained

strong

relationships

with

clients

-Achieved

and

exceeded

sales

targets

consistently

. Grupo

3-14

(1

year):

Event

Support

(Samsung)-

Coordinated

logistical

support

for

marketing

events.

-Ensured

smooth

and

successful

execution

of

events.

•

Help

Desk/IT

Junior/

Network

Manager

-Administered

and

monitored

IT

infrastructure

for

a

small-

sized

organization,

ensuring

optimal

performance

and

network

security,

leading

to

a

15%

improvement

in

network

speed.

-sized

organization,

ensuring

optimal

performance

and

network

security.

-Delivered

technical

support

to

internal

and

external

customers

.

-Established

and

maintained

network

security

protocols

.

-Diagnosed

and

resolved

complex

technical

issues

.

-Trained

and

mentored

End

user

ITLA

(2011):

Web

Development

(HTML)

ITLA

(2012):

Introduction

to

Programming

SDQ

(2016):

Photoshop

Udemy

(2017):

SEO,

Google

Ads

•

•

•

•

•

•

•

school

graduate

(2009)

High

Pfsense

• (2021):

Udemy

cano

academy

(2024):

Voip

• Certified

•CompTIA

A+

(2023):

Certified

Experienced and motivated IT

professional with 8 years of diverse

experience in Help Desk, Network

Management, and Customer Service roles.

Proven troubleshooting skills, technical

issue resolution, and a strong focus on

delivering excellent customer support.

Proficient in desktop support, network

security, and information security

awareness. Ready to contribute to a

dynamic organization and drive success

with my skills.

Troubleshooting

Desktop Support

iOS Devices

Laptops

Desktop Solutions

Service Desk Solutions

Remote IT Support

Network Security

LAN-WAN Technologies

VMware

Customer Service

Analytical Skills

Confidentiality Management

Expense Handling

Executive Support

Strategy and Decision-Making

Active Learning

Leadership

Logistics

Bilingual (Spanish/English)

Attention to Detail

Organizational Skills

Communication Skills

macOS Support

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ACADEMIC FORMATION

Contact this candidate