Customer Service Data Entry
Resume:
Shirley J Evans
Milwaukee, Wisconsin 53209
************@*****.***
PROFESSIONAL SUMMARY
Customer service, data entry scanner, typing 4000ksph, copy/fax machines
SKILLS
Microsoft word, Customer Service, Filing, Operate all office machines, Payroll and high efficient working in multi- tasking environment attentive details, highly organized and dedicated
WORK EXPERIENCE
5/2014 to Present
Walmart - Customer Service
Brown Deer, Wisconsin
Customer Service
Check to ensure that appropriate changes were made to resolve customers' problems.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
02/07/1972-03/20-2013
Hein Electric Supply - Billing Manager, Data Entry
Important Strengths: Highly efficient working in multi-tasking environment, independent self-starter, attentive details, highly organized and dedicated. Experience with Copy/Fax machine, Scanner Machine, Typing 4000ksp, Computer, Postal machine
Job Duties: Data entry (Unisys Plus System) Billing 8 satellite stores and corporate. Assist minimum Account Payable/Receiving, Receptionist, Purchase office supplies, Balance electronic cash register daily. Calculate employee timecards, Distribution mail, Scan documentation in database, Assist various projects when needed, Handle Customer complaints and Issues.
CERTIFICATIONS, LICENSES, AWARDS
Microsoft word certificate
Education
North Division 1966
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