Human Resources Vice President

MelissaNocella,SHRM-SCP

Wheaton,IL 708-***-**** ************@*****.*** linkedin.com/in/melissa-nocella HumanResourcesLeader

Strategichumanresourcesleaderwithprovensuccessinmaximizingorganizationaleffectivenessbydesigning,implementing, andmanaginginnovativepeopleprograms.TrustedbusinesspartnermeritedfortranslatingcompanyvisionintoHRstrategies thatelevateemployeemotivation,engagement,andretention.Holisticteambuilderandleaderwithcomprehensive experiencedrivingbusinessunitsthroughtransformation,equippingtheorganizationtomanageever-changinglandscapes. HumanResources PeopleOperations StrategicPlanning&Execution OrganizationalDevelopment ChangeManagement TalentManagement&Development EmployeeEngagement OperationsManagement TeamBuilding&Leadership ProcessImprovement WorkforcePlanning SuccessionManagement TeamBuilding&Leadership ExecutivePartnering PerformanceManagement StrategicRelationships StakeholderManagement Cross-FunctionalCollaboration PROFESSIONALEXPERIENCE

ArriveLogistics Chicago,IL Aug2023-Feb2024

VicePresident,EmployeeSuccess

TalentManagementandDevelopment

Motivated,mentored,andledateamof3seniorHRbusinesspartners,collaboratingwithHRleaderstoincrease retention,develophiringstrategies,anddriveprocessefficiencieswithinalogisticscompanywith1,700+employees.

ProvidedoversightanddevelopmentforseniorHRbusinesspartners(HRBPs)andtheirrespectivedepartment,fostering continuousgrowthandimprovement.

StrategicLeadershipandBusinessPartnership

Droveimpactfulchangeandimprovementacrossthesalesorganizationbypartneringwithexecutiveleadersandproviding strategicguidancetoenhanceefficiencyandoperationaloutcomes.

Elevatedretention,formulatedrobusthiringstrategies,andstreamlinedprocessesforoptimalefficiencywithHRleaders.

Enabledinformeddecision-makingbyanalyzingorganizationaldata(performance,retention,engagement,andturnover trends)andformulatingactionablesolutionsfortheBoardofDirectors. CultureandEmployeeEngagement

Addresseddecliningculture,highturnover,andlowsalesengagementbyimplementinganewcompensationplanand careerpath,includingaholisticchangemanagementplan,generatingimmediateboosttomanagerandemployeemorale.

Co-createdahigh-impactengagementstrategywithfinanceandengagementteams,effectivelymanagingthe$650K customerdepartmentbudgetandallocatingresources.

Playedapivotalroleinrebrandingtheclientsuccessdepartment,drivingcontinuousimprovementefforts. OrganizationalDevelopmentandProcessImprovement

Strengthenedorganizationalclarityandefficiencybypartneringwithbusinessleaderstodelineaterolesand responsibilitiesbetweencustomersalesandoperations.

Reducedrisk,simplifiedprocesses,andincreasedcollaborationbetweenHRandbusinessbyimplementingautomated performancemanagementprocessesinWorkdayinpartnershipwithHRISteam. CoyoteLogistics Chicago,IL Jun2010-Jul2023

HumanResourcesBusinessPartnerDirector(Jan2020-Jul2023) StrategicPartnershipandLeadership

Ownedallpeople-relatedinitiatives,servingasastrategicpartnerandextensionoftheleadershipteamwithinaglobal logisticsproviderwith3,000employeesin20officesworldwide.

Implementedpeople-focusedbestpracticesinpartnershipwithsales,operations,andcorporateservicefunctions, ensuringHRpillarscontributedtobusinesssuccess.

Servedasgo-toresourcefordepartmentleadership,providingstrategicguidanceandsolutionsonhumancapitalmatters, includingevaluatingandimprovingemployeelifecycleexperience.

PartneredwithHRbusinesspartnerstoensurealignment,quality,hires/placement,employeeengagement,andshared knowledgetosetHRgoals.

MelissaNocella,SHRM-SCP

Page2 708-***-**** ************@*****.***

WorkforcePlanningandOptimization

DrovecohesivealignmentofdepartmentpeoplestrategieswithCoyote’sbroaderorganizationalpeoplestrategy.

Oversawdepartmentalworkforceplanningandoptimization,ensuringoptimalstaffinglevelsandresourceallocation. OrganizationalDevelopmentandChangeManagement

Orchestratedmajororganizationalchangesforassigneddepartments,ensuringseamlesstransitionsandemployeebuy-in, includingtransferring60+employeestocustomersales,avoidingterminationswhileincreasingrevenues.

Implementedastandardtalentreviewforalldepartments,increasingvisibilityoftopperformers,theirskills,andareasfor improvement,enablingproductiveconversationsontalentretentionandgrowthopportunities.

Co-builtneworganizationalstructureandcompensationplanforsalesandoperationsdepartments.

Increasedengagementatalllevelsandimprovedcustomerexperiencebyrevampingaccountclassificationforsales leaders.

TalentManagementandDevelopment

Developedandexecutedstrategytoretainanddevelophigh-performancesalestalent,bolsteringteameffectiveness.

Empoweredtopsalesperformerswithanewplayer/coachposition,retainingtheirincomewhileprovidingacareerpath intomanagementandmentoringrolesfornewsalesreps.

Fosteredahigh-performanceculturethrougheffectiveoversightofdepartmentaldevelopment,successionplanning, talentreviews,andperformancemanagement.

Director,CustomerOperationsDevelopment(Jan2018-Dec2019) HumanResourcesLeadership

Spearheadedhumanresourcesinitiativesfortraining,compensation,engagement,andstaffing,enhancingefficiency withina450-employeecustomeroperationsdepartment.

Droveimpactfulchangeandimplementedpeople-focusedinitiativesinpartnershipwithHRleadership.

Informedpeople-relatedstrategiesforcustomeroperationsbydevelopingpeople-focusedPowerPointpresentationsfor theVPandSVPandprovidinganalysisandrecommendationsusingExcel.

Contributedtothedevelopmentofanewcompensationplanforcustomeroperationsandledquarterlyreviewprocess. TalentAcquisitionandDevelopment

Formulatedpeople-focusedrecommendationsandstrategiesforoptimizingtalentacquisition,development,and retention.

Revampedtrainingprogramforcustomersalesandoperations,improvingemployeeengagementandperformance. EmployeeEngagementandCulture

Cultivatedacultureofcollaborationbyconductingregularengagementsessionsacrossallemployeelevels.

Boostedemployeeengagementby7pointswithin2quartersbyanalyzingtrendsandcreating5+actionablesolutions. Introducedopportunitiesfornetworkingbyestablishingcross-levelleadershiptouchpointswithincustomeroperations. SeniorManager,CustomerOperationsDevelopment(Aug2015-Dec2017) Manager,CustomerOperations(Jul2012-Jul2015)

CustomerOperationsRepresentative(Jun2010-Jun2012)

EDUCATION PROFESSIONALDEVELOPMENT

BachelorofScienceinPsychology-CommunicationMinor UniversityofIllinoisatUrbana-Champaign SHRM-SeniorCertifiedProfessional(SHRM-SCP) SocietyforHumanResourceManagement(SHRM) SixSigmaGreenBelt DePaulUniversity

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