Customer Service Experience
Resume:
Lee Wester
Merchandiser Expert
Dalton, GA *****
********@*******.***
A career with a growth oriented company in sales, marketing, or customer related position which offers key participation, immediate challenges, and opportunities for advancement. Willing to relocate to: Calhoun, GA - Chattanooga, TN - Dalton, GA Authorized to work in the US for any employer
Work Experience
Maintenance/Custodian
Walmart - Dalton, GA
September 2015 to Present
Maintenance workers at Walmart play a key role in ensuring the store is well-maintained and clean. They are responsible for a range of housekeeping-related tasks from cleaning restrooms to changing trash can liners.
Skills: Teamwork • Customer
Experience • Retail • Merchandising •
Customer Satisfaction
Amazon Fulfillment Associate
Amazon Warehouse - Chattanooga, TN
June 2015 to August 2015
Learn and adhere to strict safety, quality, and production standards Receive products using radio frequency scanners
Pick customer orders on a multilevel mezzanine
Pack and ship customer orders
Skills: Customer Experience
Retail Associate
Essex Bargain Hunt - Dalton, GA
May 2012 to June 2015
Responsibilities
*Provides quick, friendly, knowledgeable customer service, which includes greeting every customer.
*Performs register transactions in a friendly and timely manner while maintaining accuracy.
*Keeps aisles faced and stocked as directed during customer down time.
*Assists merchandising, display maintenance and housekeeping of sales floor and stock room.
*Communicates effectively with customers and team members in a professional, positive and courteous manner.
Part-time Merchandiser
Blue Bell Creameries - Chattanooga, TN
March 2012 to October 2012
*Pull ups from back freezer making sure space is properly tagged, spaced, and clean.
*Maintains strict punctuality and time efficiency with team members.
*Defends all Blue Bell space diplomatically, contacting Blue Bell associate if not resolved. Retail Coverage Merchandiser
Acosta Sales & Marketing - Dalton, GA
November 2009 to March 2011
*Deliver Sales Fundamentals (Distribution, shelving, and merchandising) goals in assigned territory
*Coordinate and maintain all merchandising events in assigned territory.
*Develop and execute personal Performance Agreement.
*Perform special projects, communicating customer needs, objectives as assigned by sales manager.
*Maintain full distribution and display of products in assigned accounts.
*Rotate stock, clean and stock display and price merchandise as appropriate.
*Perform such duties as checking date codes, ensuring adherence to approved plan-o-gram.
*Report observations to unit regarding outdated products, unbalanced stock, out of stock situations, and point of purchase requirements.
Retail Merchandiser (Floater)
Procter & Gamble - Dalton, GA
February 2009 to December 2009
*Updated and maintained in-store displays, advertising, and plan-o-gram.
*Appraise product positioning and placement.
*Assess merchandise quality.
*Rotation of stock to ensure highest quality.
Retail Merchandiser
Acosta Sales & Marketing - Marietta, GA
June 2005 to September 2008
*Updated and maintained in-store displays, advertising, and plan-o-gram.
*Evaluated and set-up product positioning and placement.
*Evaluated quality merchandise.
*Maintained quality with stock evaluation and rotation. Merchandiser Support
News America Marketing - Atlanta, GA
January 2005 to June 2006
*Maintained and updated in store displays and advertising.
*Compared product and competitor’s product pricing.
*Gathered point of sale information through retailer. Education
Business and Admin. in General Business
Reinhardt University - Waleska, GA
September 1996 to June 2002
High school diploma or GED in College Preparatory
Dalton High School - Dalton, GA
1992 to 1996
Skills
• Planograms
• POS
• Pricing
• Merchandising
• Customer service
• Data collection
• Windows
• Driving
• Custodial experience
• Cleaning
• Stocking
• Restaurant experience
• English
• Cash Handling
• Cash register
• Planograms
• Merchandising
• POS
• Windows
• Guest services
• Marketing
• Communication skills
• Driving
• Food handling
• Hospitality
• iOS
• Customer service
• Computer skills
• Working with people with disabilities
• Stocking
• Cooking
• Cleaning
• Microsoft Outlook
• Grocery store
• Restaurant experience
• Basic math
Links
http://www.linkedin.com/pub/lee-wester/11/744/886
Awards
Eagle Scout, Hope Scholar, and Kroger Employee Awards Certifications and Licenses
Driver's License
Non-CDL Class C
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
June 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Sales skills — Completed
September 2022
Influencing and negotiating with customers
Full results: Completed
Delivery driver — Proficient
February 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Completed
May 2022
Level of motivation and discipline applied toward work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Order of Arrow
Additional Information
Interests: Boy Scouts of America, computers, music, concerts, stock market investing, local history, and outdoors enthusiast
Contact this candidate