Data Center Operations
Resume:
Joshua Redden
IT Technician / Data Center Operations
Coppell, TX 75019
214-***-**** / ***************@*****.***
Professional Summary :
● 5 years of Data Center experience - network support
● Able to Innovate & make decisions independently
● Effective verbal & written communication
● IEEE standards and data center safety protocols - OSHA certified
● Working knowledge of LAN/ WAN protocols & standards
● Network device installation, decommission, configuration, troubleshooting
● Data center operations management - project management implementation Education :
Associates of Applied Arts and Sciences Cisco CCNA I & CCNA II North Lake College, Irving, TX North Lake College, Irving, TX August 1996 August 2001
Technical Skills :
● IT network support in data center & e-commerce environments
● Copper & Fiber cable installation, testing, troubleshooting and documentation
● Working knowledge of IEEE standards : LAN, WAN protocols & technologies
● Cognizant of data center safety standards - OSHA certified
● Network hardware installation, configuration and connectivity support
● Troubleshooting devices using O.O.B management tools, HP’s iLO and Dell’s iDRAC Work Experience :
Data Center Operations Technician
Navy Federal Credit Union (ALTA IT Services), Plano TX 75024 January 2024 - March 2024
● IMACs - Network device installation,racking & stacking, cabling & decommissioning
● Component replacement - HDDs, memory, CPUs, power supplies, fan assemblies
● Data center inventory management with NLight & DCM data center management tools
● Copper & fiber installation, termination, troubleshooting, and testing
● Coordinate vendor escorts and track all incoming / outgoing hardware / RMAs
● Maintain, configure & perform preventative network routers/switches & servers
● Coordinate visits / escort vendors ensuring D.C. procedures
● Ticket tracking through Service Delivery ticketing application. Service Delivery Technician II
CyrusOne, Carrollton TX 75007
April 2023 - June 2023
● Cross-Connect path building using pre-defined existing infrastructure
● Documenting circuit paths, ports, cabinet locations & cage schematics in NCS’s XCIM
● Install, terminate, test, troubleshoot, label - CAT 6 & fiber cable
● Hardware swaps - HDDs, memory, fan assemblies, power supplies
● Troubleshoot network devices using KVM crash-carts, Putty
● Cabinet installation - leveling & labeling
● Data-hall cage build-outs and rack installation
● Escort customers and visitors in the CyrusOne data-center facility
● Managed IT ticket requests, IMACs via Servicenow ticket- tracking software IT Network Technician
Bed Bath & Beyond, Lewisville TX 75067
March 2019 - July 2022
● Collaborate with Management to mitigate any IT issues or concerns
● Facilitate and track IT requests using ServiceNow within SLA agreements
● Network user account management utilizing Active Directory
● Software installs using Microsoft SCCM (System Center Configuration Manager)
● Network configuration and troubleshooting; VPN and WiFi support
● Various e-Commerce production applications and Office 365 support
● Updated and edited knowledge base technical instructional writings
● Laptop and Thin Client imaging and configuration Data Center Operations Specialist
TEK Systems ( Texas Health Resources ), Irving TX 75063 March 2017 - March 2019
● Data Center build-out - network device & cable installation
● Copper / Fiber cable installation, termination, testing & labeling
● Router/switch & server installs, cabling, testing and troubleshooting
● Component swaps including memory, HDDs, fan assemblies, and power supplies
● D.C device documentation using Data Center Management tools - DCM & NLight Data Center Operations Technician
Wachter Network Services, (Walmart), Grand Prairie, TX 75050 September 2016 - March 2017
● Maintained daily operations of Walmart’s two local Dallas area data center
● Copper & Fiber cable installation, termination, testing, troubleshooting
● Monitoring routers, switches, servers, storage devices, AP and CRAC units
● Troubleshooting & configuring devices assisting IT Engineers using crash-cart (KVM) Hardware/Software Technician
Peak Systems, Inc. - Plano, TX
February 2014 - September 2016
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● System Memory upgrades, SSD, HDD hard drive swaps and Windows configuration
● Performed OS imaging, hardware refreshes, firmware upgrades & IMACs
● Tested Dell and HP hardware and trained associates on IT technologies IT Service Desk Representative
Digital Intelligence Systems - Dallas, TX
December 2012 - February 2014
● Resolved IT issues documented tickets using Service-Now
● Hardware refresh / upgrades
● Diagnose and mitigate network, application and hardware issues
● Workstation imaging & application configuration
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