Customer Service Call Center
Resume:
Estrella Clark
Milwaukee, WI 53233
***************@*****.***
Skills
PROFESSIONAL OVERVIEW: 7+ years working in customer service and retail, 3 years with call center and sales experience. Highly committed and driven with a strong work ethic and great initiative. Enjoys a fast paced work environment and also can adapt easily to change. Exceptional customer service, multi- tasking, time management, and ability to meet deadlines. SPECIAL SKILLS: Spanish speaking, office skills, Word, some Excel, cashier, CRM, CSG, Agent OS, gateway, enterprise tracker, navigate multiple computer screens, leadership skills, self sufficient, attention to detail, excellent oral and written communication skills, problem solving skills. Experience
July 2020 - PRESENT
Charter Communications, Milwaukee, WI - Retention Representative/Mentor
● Meet/exceed monthly sales goals
● Building rapport while maintaining a satisfied customer beginning to end of call
● Maintaining a positive attitude during escalated/intense situations
● Deescalate customers to ensure the best experience and assist the customer with their immediate concerns
● HITS program, training transitioning billing agents to retention agents in 2 weeks time
● Take note and monitor agents and their progress during training
● Assist with agent development to ensure they will be able to exceed and/or meet company expectations when going on their teams after training
● Delivering weekly coachings with deadlines and giving effective feedback, also receiving feedback
Estrella Clark
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● Properly handling/addressing agents that may give push back when receiving feedback
● Proficient use of systems such as microsoft 2016, agent OS, CSG, enterprise tracker
● Abundance of product knowledge
December 2019 - June 2020
Office Depot, Modesto, CA - Sales Consultant
● Customer service
● knowledge of products
● register/ cash handling
● Stocked shelves
● Responsible for selling protection plan product
● Answer multiple phone calls
● Basic knowledge of technology carried in the store July 2017 - September 2019
H&M, Milwaukee, WI - Sales Advisor
● Keep fitting room presentable
● Greeted customers and made sure to ask if they needed help with anything
● Trained new employees
● Talked up our stores promotions and deals
● Gave customers a warm experience to come back and shop again October 2016 - April 2019
Sephora, Milwaukee, WI - Beauty Consultant
● Demonstrated beauty products and techniques
● Ensured merchandise was well presented
● Cashiered, handled cash transactions
● Participated in activities in assigned areas
● Assisted clients with product information while giving exceptional customer service and going above and beyond
Education
September 2011 - June 2015
Saint Anthony High School, Milwaukee, WI - High School Diploma NO THANKS GET THE APP
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