Information Technology Technical Support

CURRICULUM VITAE

Tukaram Rathod

Contact: 775-***-****\967-***-****

Email: *********.****@**********.***

CAREER OBJECTIVE:

Looking Forward for a Challenging and Significant Career to Work in Professional Environment Where I can enrich my Skills and Work towards the Organizational goals. SUMMARY

More than 10+ years of experience in Information Technology as Windows system Administrator/Technical Support.

Provided L2 level support for the Windows Servers.

Working as per the ITIL process on Request, Incident and Change Management.

Experience in working within the SLAs and other customer agreed OLAs.

Daily Operating System alerts handling and response to concern team on it.

Working knowledge on DNS and DHCP.

Knowledge of Active Directory - OU structure, groups, Users.

Installation of various server roles on basis CR on windows boxes as per customer Req.

Support on project activities with L3 engineer and co-ordinate with them in Data Centre Resiliency tests (DCR tests). Support on issue log reported in DCR tests.

Support on MS Failover cluster issues like mount point issues or failover issues

Windows Patching: update Microsoft Windows security patches over the weekend Maintain the Windows Infrastructure 100 % compliance in terms of agents (SEP / Splunk /Chef and support on escalated TSM backup issues.

Knows the Concepts of VMware.

Managing VMware infrastructure environment with ESX server, virtual machines. Like Adding HDD Space,CPU Core,Ram etc on Vcenter.

Also worked on VMware Workstation/Hyper-V: Creating and managing VM’s on different different Windows Platform (Win-7/10/2012)

Creating SCCM software packages\Applications, collections

Knowledge of OS deployment in SCCM (image management, task sequences).

Worked previously on Local Files File & print server. Creating Folder, Groups and sharing folders and assign Permission to Users.

Knows the Concept on RAID Technology.

Knows the Concept on DFS,NFS,Backup Types.

SFTP/FTP- Knows the concepts and configuration FTP server on local machine and share/access/manage Folders via WinScp,FileZila Applications. PROFESSIONAL EXPERIENCE

Employer Name Designation Working Period

Barclays Global Service Centre Windows L2 Engineer 03 Feb,2020 to 31st Mar-2024 UPS Logistic Pvt Ltd System Support Analyst 02 Jan,2019 to 27th Dec,2019. Zamil Information Technology Global Pvt Ltd Tech Support Engineer 22 April 2013 to 6th Dec 2018. RCS Technology & Onward eservices Ltd IT Engineer 21 March,2011 to 18 Apr,2013. Dev Information Technology Pvt. Ltd System Engineer 19 Aug,2010 to 21 March,2011.

Current Employer Name: Barclays Global Service Centre (Pune)

Designation: Windows L2 Engineer

Responsibility:

As Currently working as, a L2 Windows Administrator, responsible for handling multiple setups/ domains across all regions.

Previously working in BAU Server team for technical Support and Windows server management. Now Actively working on Specific Critical Server Applications.

Taking ownership of the task/activity/issues and solve the issues in time frame.

Working and managing critical Server Applications –like-TSM,SEP,Splunk,SCCM,Chef Client.

TSM: Backup Client.

Installing/configuring TSM Client,TSM Services on required servers.

Working/Troubleshooting on Backup issues –like Configuration issues, Services issues, TSM Server- destination server issues, FW Port block,Sylink file issues, Client Corrupt issues etc.

Working on Bulk INC’s for Backup failed/Missed/Data Restoration.

Prepared Documents also for TSM Client remediation,data restoration,Process and shared with Team

SEP: Antivirus Client.

Installing/configuring SEP Client via Chef Command and Manual also.

Working/Troubleshooting on SEP client Issues –like-Definition out of date, Management server issues, FW Port block,Sylink file issues, Client Corrupt issues etc.

Chef: Automation Client.

Knows the Process of Chef Client.

Installing/configuring Chef Client via Chef Command and Manual also.

Working/Troubleshooting on Chef client issues –like –Client corrupt, Time Mgmt synch issues, Node re-registration, ENV Variables issues, IAM Profile related issue,Cookbook issues,FW Port block issues

Working and co-ordaining with Application Cookbook owner for their Cookbook, recipes issues or set ENV,Role, for affected servers.

Working and Reviewing New Cookbook/Old cookbook and approving for move to prod ENV.

Also working on OA Failure Jira request for - SCD Controls failure – so we cross checking failed controls and suggest to concern teams for the corrections/fixure.

Prepared Documents also for TSM Client remediation,data restore,Process & shared with Team

Splunk: Logs capturing Client.

Just worked on -Installing/configuring Chef Client via Chef Command and Manual also.

Checking services and logs and based on troubleshooting the issues.

SCCM: Entry client from Client to SCCM server communication.

For this client- have only Installation/re-installation/uninstallation part.

Reporting Part: for Splunk, SEP, Chef

Daily Working and maintaining compliance ratio/% on Tableau Portal for respective Agents.

Working/preparing reports on all 3 Agents or clients.

Exporting daily/weekly reports from Tableau/ITSEC Portals and comparing with Our master file and working/fixing issues accordingly on non Compliant servers where as issues with respective Client

Prepairing All 3 agents reports on Daily basic & sending to higher management team for the update

Joining Call with CSO Team on weekly basis with their higher management for respective Agent

Using Portals for check Reports/Compliance/server status. Tableau, ITSEC, Chef automate, Splunk, IBM, TSM Script, Chef super market.

Comprehensive knowledge of technical Support and Windows server management.

Working in rotational Shift- AMER,EMEA,APAC Shift and working everyday on different different task. Like- INC, CR,MIM,any running Activity.

Installing, configuring & managing virtual and hardware infrastructure.

Providing all BAU Server support for Windows (Monitor & Manage).

Windows servers rebuild issues (rebuilding the server operating system from the chef recipe using the standard process).

Working and Checking Servers- ILO/DERAC end and for Virtual servers- Vcenter end, if any issues with Server Operating systems

Expand the drive space for the VM servers through via Manual

Checking/adding –Memory,CPU core,HDD etc on Vcenter level for respective servers.

Working /Supports for the Microsoft failover cluster on priority calls for any issues on Cluster node and make the hosted services up.

Creating new drive and extending the existing drives space on respective servers.

Creating Mount point, adding disk in Storage on cluster with add Dependency as per required.

As per requirement -Providing the WWN and LUN ID for respective

Windows Patching: update Microsoft Windows security patches over the weekend and Fixing patching issue on any KB’s in case of any failure.

Installing Server roles as per the requirement

Working and providing the Logs of servers as per user requested like- Reboot, Shutdown-servers.

While Daily Working -Coordinating with different different Team for the respective issues- like Storage, Hardware, Agent, SQL, Cloud Team, GTA Access Team.

Knows the Concept of Terminal Server and while daily working- using Jump Servers for Accessing Workgroup Servers and backend firewall servers.

Previously Working on Event Portal for Checking Servers High Alert and monitoring the servers.

Employer Name: UPS Logistic Pvt Ltd. (Pune)

Designation: System Support Analyst.

Period: 02 Jan,2019 to 27th Dec,2019

Responsibility:

Providing and Blocking USB Devices through trend Micro Office scan Console

User Support (Local\Remote) through TeamViewer, Skype Business VNC, Netop.

Address new user account activation and mailbox configuration and troubleshooting

Worked with Service Now Tool.

Vendor Management /Coordination for purchase new hardware or software’s.

Configuring the Avaya Phone EXT through Avaya Site Administration

Worked on File servers-Creating Folder,Services,Addning Account for different different Dept- whole process knows the properly.

Creating SCCM software packages\Applications, collections

Working knowledge of OS deployment in SCCM (image management, task sequences).

Take the remote through SCCM and troubleshooting on Client Machines.

Check and Status of Packages,Applications,Collections,Task Sequence in Compliance

Active Directory: User account administration, i.e. Reset Account Password and Checking Member group, moving users in OUs,

Using the commands while working - Ping, Tracert, and Telnet,Nslookup etc. commands

Creating SCCM software packages\Applications, collections

Knowledge of OS deployment in SCCM (image management, task sequences). EDUCATION

Technical Profile:

Microsoft Certified System Engineer. (MCSE) with Training.

Diploma ICE (Hardware & networking) certified With 67.3 %

SCCM(System Center Configuration Manager) – Training Completed

MS-Azure (AZ-900,104) – Training Completed

Academic Profile:

S.S.C. Passed with 70.53%

H.S.C. Passed with 72.17%

B.C.S. completed with 69.3%

PERSONAL PROFILE:

Name : Tukaram Shantaram Rathod

Date of Birth : 15, June 1989.

Marital Status : Married

Languages Known : English, Marathi, Hindi

Present Address : Urbano Society, Gat 1069, Flat-303,Wagholi-Pune-412207 Date:

Place: Pune (Rathod Tukaram Shantaram)

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