Accounts Payable Customer Service

Alicia Cecilia Serrano

**** ** **** **. *****, Florida 33133

786-***-**** ******.********@*****.***

Objective

Be part of a team and consolidate professionally in a company where personal achievements and performance are recognized. Contribute to the development of the company by providing my practical experience and knowledge acquired through my professional path.

Education

•Universidad Latina, Panama City, Panama

Bachelor's Degree in Marketing and Advertising with

an emphasis in Video Production 2005 - 2008

•Advanced English course (written and spoken)

•Complete management of Microsoft Office programs and computer skills

•Proactivity, efficiency and effectiveness when performing tasks

• Organized and Punctual

Experience

June 2020 – October 2021

Aromatherapy Entrepreneurship Espiral Esencial Panama City, Panama

Online shop on Instagram selling essential oils and aromatherapy accesories.

Sales, community manager, delivery and customer service responsabilities.

September 2018 – May 2020

Accounts Payable Assistant Unique Global Solutions Panama City, Panama

Assist with the payment process for providers and travel agents from Sandal s Resorts, including: registration of invoices, fund request, invoice payments, agent s commission calculations and payments, process refund payments for clients who stayed at the resort and answered all type of inquiries regarding these payments via phone calls and emails.

April 2016 – March 2018

Quality Assurance (Q.A) Smart BPO Panama City, Panama

Ensure the quality of each call based on the standards provided by the company. Provide feedback one on one to agents. Listen to 50 live calls per day in order to report improvement areas and implement action plans.

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