Customer Service Representative
Resume:
Kelsie Gregory
Murfreesboro, TN *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Next Level Support Centers - Murfreesboro, TN
February 2022 to Present
I started off as a customer service representative for six months and in that six months I answered phone calls at least 25 calls a day I created profiles changed, usernames and password help the customer apply to positions and explain the services that we provide to help them get hired. After my six months with next level support, I became a back up business office representative during lunches and brakes, answering phones, submitting refunds and doing callbacks for customers wanting a refund. After one month of being the back up I ended up taking over the business office full-time starting in October 2022 hold that position with next level support. During this time, I handle spreadsheets from Google Docs process refunds through NMI submit checks to be processed to administration, I handle emails on a daily basis, callbacks for potential refunds and try to turn the call around. My goal in the business office is to keep the customer to help them get hired. I have been assisting with training since April 2022 helping new hires as they are brought in. I enjoy helping customers as well as employees grow and understand the process I have experience in Nextiva and Dixa phone systems and Zendesk chat. In November, I received a back up position for quality assurance, listing to phone calls on our customer service representatives and scoring them based off of the performance of the call. Office Assistant
Quality Electric Service, LLC - Murfreesboro, TN
July 2021 to Present
Answering phones, payments, scheduling, billing, emails, quick books, preparing rough in and trim out paper work for the week.
Administrative Assistant
Absolute Pest Control - Smyrna, TN
Present
Collections, processing route technicians paper work. Answering phones, scheduling, scanning files in correct folders, process payments
Assistant Manager
People's Security Finance - Smyrna, TN
February 2016 to June 2020
started off as a csr, i ended my career with the company as a assistant manager, i have wonderful dealer solicits with businesses, excellent collection skills 30 day and up, marketing, money Handling, call routes, management skills, bookkeeping.
Loan Officer
Sun Loan Company - Murfreesboro, TN
May 2012 to February 2017
started off as a csr, i ended my career with the company as a assistant manager, i have wonderful dealer solicits, good collection skills, marketing, money, call routes, management skills, bookkeeping. Education
High school diploma
Lebanon High School - Lebanon, TN
August 2005 to August 2009
Skills
• windows 10 and windows 7
• Word Processing
• allied business system
• Assistant Manager Experience
• Loan Officer Experience
• Credit Analysis
• Data Entry
• Microsoft Office
• Accounts Payable
• Financial Services
• Loan Origination
• Management
• Office Management
• Underwriting
• Banking
• Pest Control
• Bookkeeping
• Accounting
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