Admin Asst III, Office Manager

DARLENE BONSIGNORE - Brooklyn NY - 347-***-**** **********@*****.***

Summary - Highly organized and adaptable professional with diverse experience in office management, administrative support, and public health. Proven ability to streamline operations, reduce costs, and implement effective systems. Adept at managing high-volume communications, coordinating essential resources, and maintaining meticulous records. Seeking to leverage strong organizational and interpersonal skills in a challenging and impactful role. PROFESSIONAL EXPERIENCE

NYCHHC Test & Trace Corps – Contact Tracer/Case Investigator

(Optum/NYCHHC/UHG - ApexSystems Contract) Brooklyn, NY. 6/2020 – 4/2022

* Conducted hybrid contact tracing and case investigation for COVID-19, collecting critical data and offering support services to individuals and families.

* Managed high-volume outbound and inbound calls, monitoring symptoms and coordinating essential resources (food, legal, housing, mental health) for cases and contacts.

* Maintained up-to-date knowledge of evolving protocols and guidelines, ensuring the highest standard of community service.

* Proactively learned new systems and obtained various certifications, demonstrating adaptability and initiative in a rapidly changing environment.

Tri County Care – Office Manager Long Island City, NY. 8/2018 – 11/2019

* Reduced expenditures by 15% through implementing efficient inventory regulation and cost-control practices.

* Created the foundational Office Manager structure and system, which became the standardized model duplicated across 15 additional company offices.

* Trained new Office Managers on established systems for inventory, supply organization, and operational procedures.

* Managed comprehensive office operations, including onboarding new employees, executive calendar coordination, front desk management, and vendor relations.

* Authored and implemented a comprehensive Employee Handbook and ensured corporate compliance training adherence.

Catholic Charities of Brooklyn & Queens

Resource Assistant/Office Manager Brooklyn, NY. 12/2015 – 6/2018

* Provided resource and administrative support for 60+ field employees in Home & Community Based Services.

* Maintained accurate financial and office records, including managing check requests, tracking program expenses, and balancing budgets..

* Orchestrated general office management, including equipment maintenance, supply ordering, and meticulous confidential file organization

* Compiled and generated all monthly, quarterly, and fiscal reports for corporate headquarters.