IT Ops/NOC tech

Isaac Shade

**** ******* ******

Belleville, Illinois, 62221

618-***-****

************@*******.***

OBJECTIVE

To obtain a position as a Network Technician or Engineer that will utilize my current skills set as well as provide the opportunity to increase my knowledge in the networking field.

SKILLS

- Configure and troubleshoot Cisco routers, switches, and firewalls.

- Ranken Labs

- Network management, monitoring, and surveillance experience.

- Ranken labs, Charter NOC Engineer, and IT Tech II at Stifel

- Build/troubleshoot and configure PCs

- Ranken labs, personal projects, and IT Tech II at Stifel

-Solve/troubleshoot network problems using various skill sets and Resources

- Ranken Labs, Charter NOC Engineer, and IT Tech II at Stifel

- Install, configure and administrate Windows XP/Vista/7/10 desktop operating systems

- Ranken Labs, and IT Tech II at Stifel

-Applicable math and composition skills, as well as good public speaking.

-Proficient in the following tools :

Solarwinds - Used to investigate and monitor all network devices for Stifel IT Ops IBM Netcool - Used to monitor network for video, phone, and internet services for Charter NOC Putty - Used to access and configure various network devices (routers, switches, ASA devices) for Charter NOC, Stifel IT Ops, and Ranken Labs

Splunk - Used to monitor network elements and trends, graphs, and other various video network data tables for Charter NOC

Silverpeak - Used to investigate, troubleshoot, and monitor all SD WAN devices for Stifel IT Ops network

Cherwell, Remedy, and various other tools used in Charter NOC, and Stifel IT Operations CERTIFICATIONS

- Comptia A+ Certified Professional (April, 2017) - Can renew upon request.

- MCDST (December, 2016)

EDUCATION

Ranken Technical College (St. Louis, MO) August 2016 – April 2018

- Associate of Technology in Network Architecture and Design WORK EXPERIENCE

Jan 2023 - Present Stifel Bank and Trust - Earth City, MO IT Technician II - Jan 2023 - present

Responsible for tier 2 support for all of Stifel branches world wide. Network troubleshooting, end user windows troubleshooting, SQL/Server troubleshooting, FTP ingest, processing, and various transfer functionality related troubleshooting. Documentation via Cherwell ticketing system of investigation steps, customer impact, and resolution. Aug 2019 - Jan 2023 - Charter Spectrum - Town and Country, MO Associate Network Engineer (Engineer I) - Spectrum Network Operations Center Monitoring and surveillance of all lines of business relating to Charter/Spectrum Services. Engaging vertical departments to assist with various issues or maintenance. Communication between all departments as a liaison. May 2018 - Aug 2019 - Charter Spectrum - Bridgeton, MO May 2018 - August 2019 - Internet and phone repair consultant. Assists customers with internet and phone

troubleshooting. (SIT Team – IP video/Fiber team)

Nov 2016 - May 2018 - Advantage Solutions - St. Louis, MO October 2016 - May 2018 Sales Representative - Provides information for customers on products by

EPSON. Provides training information about new products to in store associates. Maintains displays for Epson Products. The Ariston Cafe - Litchfield, March, 2016 to September, 2016 Dishwasher - cleaned dishes, prepared soups, salads, and sides. Litchfield Memorial Pool • Litchfield, IL April,2015 to September, 2016 Summer 2015/2016 - Life Guard - Provided safe swimming environment to the patrons. REFERENCES: Available upon request.

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