Project Management Information Technology
Resume:
Thomas N. Thomsen
Mankato, Minnesota
**********@*****.***
Ambitious Information Technology and Business Administration professional with 25+ years of experience in technical services, business analysis, project management, database administration, SQL, report development, systems administration, and team management. Wide range of skills with expertise from working on a variety of roles, projects, and industries. Team player that is driven, and passionate about providing excellent service. Proven leader, that is innovative and a forward thinker. Solid interpersonal, coaching, and collaborative abilities. Work Experience
IT Services
Thomsen LLC (Mankato, Minnesota)
May 2022 - Current
● Services and support for small businesses and public schools.
● Business analysis and consulting to determine customer requirements.
● Computer and peripheral device setup, problem resolution, and training.
● Virus removal and IT security configuration.
Senior Business Analyst
Optum (Eden Prairie, Minnesota)
February 2017 - May 2022
● Technical services for project management applications.
● Application implementation and deployment.
● MySQL query creation to troubleshoot application issues and produce reports.
● Microsoft Project support and training.
● Worked directly with Development on upgrades and product improvements.
● Utilized Jira for defect tracking and enhancement requests. Account Manager
Thriveon (New Ulm, Minnesota)
December 2015 - February 2017
● Managed IT services focusing on proactive analysis and problem resolution.
● Traveled to client sites to manage customer relationships and accounts.
● Work with VCIO to help customer's business grow by improving their IT systems.
● Customer hardware and software analysis to maintain systems and upsell services.
● Salesforce Administrator / SME to customers.
Senior Database Administrator
Christensen Farms (Sleepy Eye, Minnesota)
September 2014 - December 2015
● Responsible for managing all company database servers and databases.
● Microsoft SQL Server database administration.
● Created SQL queries to develop custom reports to fulfill customer requirements.
● CRM application management.
● SSIS / SSRS development and support.
Data Services Manager
Farm Intelligence (Mankato, Minnesota)
March 2014 - September 2014
● Built a successful team of Data Analysts.
● Developed processes to combine farming data, drone imagery, and weather data.
● Managed more than 100 AWS servers.
● Trained employees and customers on how to use the Farm Intelligence application. Engineering and IT Project Manager
Quad/Graphics (Waseca, Minnesota)
March 2013 - March 2014
● Managed Engineering and IT Technical Infrastructure projects for all company locations.
● Led Microsoft SQL Server database administration and upgrades.
● Analyzed business requirements to ensure client expectations were satisfied on projects.
● Led projects to collaborate IT, Engineering, end users, and vendors.
● Provided project justification for all Engineering / IT capital and service expenses. Director of Technical Services
FPX (Mankato, Minnesota)
March 1996 - March 2013
● Managed Technical Support and Systems Administration.
● Managed the Minnesota State University-Mankato Internship program.
● Database Administration of multi-tenant hosted Salesforce CRM / CPQ applications.
● Configured and maintained SQL Server environments.
● Developed ETL processes and supported clients with their data and reports.
● Managed customer data for their production web sites.
● Collaborated with management teams to plan and manage application deployments.
● Deployed new server environments and maintained current environments.
● Salesforce.com administration and integration with CPQ sales systems.
● Crystal Reports development and maintenance.
● Manager relationship with hosting providers.
Higher Education
Bachelor's of Science in Computer Science and Business Administration Minnesota State University (Mankato, Minnesota)
September 1998 - May 2002
Professional Skills
● Problem Solving
● IT services
● Business Analysis
● Project Management
● Team Management
● Systems Administration
● Salesforce
● Tableau
● Database Administration
● SQL (Structured Query Language)
● Microsoft SQL Server
● MySQL
● CPQ (Configuration Price Quote)
● Microsoft Windows Server
● Microsoft SSIS
● Microsoft SSRS
● Crystal Reports
Technical Certifications
● JBoss Application Server
● Microsoft SQL Server
● Tableau Data Analyst (in process)
Innovations
● Worked with my father on two patents to improve highway technology.
● Co-creator of an invention on using geothermal heat storage and solar energy.
● Developed a new way of capturing data to evaluate temperature data. Volunteer Activities
● Nicollet City Council Representative (2 terms)
● Basketball Coach
● Football Coach
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