Room Attendant Customer Service
Resume:
Chicago, IL *****
***************@*****.***
SUMMARY
Resourceful Room Attendant
offering 10 years of efficient
housekeeping services.
Well-versed in hospitality industry
best practices. Detail-oriented with
complete knowledge of cleaning
equipment, solvents and
chemicals. Highly-motivated
employee with desire to take on
new challenges. Strong worth ethic,
adaptability and exceptional
interpersonal skills. Adept at
working effectively unsupervised
and quickly mastering new skills.
SKILLS
• Corporate vision and values
• Professional Appearance
• Mentoring and training
• Stress Tolerance
• Housekeeping
• Teamwork
• Work Prioritization
• Guest room confidentiality
Todja Richards
EXPERIENCE
January 2021 - Current
Room Attendant Chicago Athletic Association Chicago, IL February 2018 - December 2020
Room Attendant Hotel Emc2 Chicago, IL
April 2015 - August 2017
Room Attendant Embassy Suites Naperville, IL
Delivered detailed cleaning services efficiently in a dynamic work setting characterized by constant interruptions.
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Coached new housekeeping personnel by demonstrating approved cleaning procedures.
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Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
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Interacted pleasantly with clients and guests when performing daily duties.
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Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
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Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
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Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
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Ensured that all appliances were in proper working order by testing them regularly.
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Provided guests with information about local attractions and services using a variety of resources.
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Achieved precision in folding laundry, while upholding standards of towel and sheet handling
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Assisted other departments with special projects when asked by the supervisor or manager.
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Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
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• Cleaned and returned vacant rooms to occupant-ready status. Welcomed guests, provided answers to questions and anticipated guests' service needs.
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Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
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Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
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EDUCATION AND TRAINING
May 2009
GED
Kennedy King Collage, Chicago, IL
CERTIFICATIONS
• CPR
• pheblomty
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