Restaurant experience

N Nicole Velez

+1-508-***-**** ***************@*****.*** Miami, FL 33176

SKILLS

• Host/Hostess

• Cashiering

• Dental Assisting

• Chairside Assisting

• Cash register

• Customer service

• Restaurant experience

• Hospitality

• Communication skills

• Serving

• Food service

• Food handling

• Guest services

• Food industry

• Organizational skills

• Leadership

• Dental office experience

• Bilingual

• Spanish

• Management

• Hotel experience

• Dental terminology

• Cleaning

• Host/hostess experience

• Oral surgery

• Computer skills

• Dental receptionist

LANGUAGES

Spanish

Native or Bilingual

English

Full Professional

Portuguese

Elementary

CERTIFICATIONS

• Dental Assistant, 10/01/23, 10/01/25

• Dental Radiology, 10/01/22

• CPR Certification

• Food Handler Certification

• Radiation Health & Safety Certification

• BLS Certification

• Registered Dental AssistantDriver's License

• Property & Casualty License

• X-Ray Certification

• Radiology Certification

EDUCATION

September 2022

Dental Assistant, Dentistry

Boston University, Boston, MA

June 2021

High School Diploma

Dennis-Yarmouth Reg High School, South Yarmouth, MA PROFESSIONAL SUMMARY

I moved from Boston to Miami in February because if school, I'm motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

WORK HISTORY

March 2024 - May 2024

Dental Treatment Coordinator, The Dental Team, Miami, FL September 2021 - January 2024

Dental Assistant, Harbor Health Services, Inc.

Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.

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Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.

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Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.

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Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

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June 2019 - August 2022

Server, Mistura, Santiago, Chile

November 2021 - August 2022

Juice Maker, Ring Bros. Juice Bar, South Dennis, MA November 2020 - January 2021

Front Desk Receptionist, Doubletree By Hilton, Hyannis, MA June 2020 - October 2020

Cashier, Stop and Stop, South Yarmouth, MA

May 2019 - March 2020

Hostess, El Mariachi Mexican Restaurant

Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

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Performed x-rays safely while adhering to radiation safety guidelines, ensuring high- quality diagnostic images for dentists'' evaluations.

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• Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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• Maintained a clean and orderly dining area for an enjoyable guest experience. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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Assisted in training new hires, providing guidance on restaurant standards and best practices.

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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Delivered exceptional customer service, addressing inquiries and making personalized recommendations based on customer preferences.

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Collaborated with team members to optimize workflow, resulting in faster order completion times and reduced wait times for customers.

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• Created unique juice blends and recipes.

• Described menu items and daily specials to customers. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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• Collected room deposits, fees, and payments.

Enhanced customer satisfaction by providing efficient and professional front desk services.

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• Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Helped customers complete purchases, locate items, and join reward programs.

• Answered customer questions about hours, seating, and menu information. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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Supported servers, food runners, and bussers with keeping dining area ready for every guest.

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Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

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