Appointment Setter A Team

Juliet Nickels

Lorain, OH ***** 440-***-**** **************@*****.***

Education

Master of Arts-Theological studies December 2013

Liberty University-Lynchburg, VA

Majors: Theological studies, Counseling

Bachelor of Science-Biblical Counseling June 2010

Liberty University-Lynchburg, VA

Majors-Psychology, Counseling

Associate of Arts-General Studies June 1998

Lorain County Community College-Sheffield, OH

Career Related Experience

Supervised a team of insurance agents for several insurance clients over the course of five years.

Trained classes of agents in the information and protocol for new clients.

Communications

Experienced in coordinating communications between agents, parent company and client company.

Greeted and acclimated new agents to the workforce

Conducted interview sessions with agents, for the whole site, periodically to determine their job moral and to work through any issues that they may have with other agents, staff, and/or scheduling.

Organization and Planning

Planned and conducted training classes for professional development as well as conducting classes for agents when we acquired new clients.

Trained a team of agents through HIPPA, and a new multi-factor authentication process.

Work Experience

Licensed Supervisor Aucera, Middleburg Heights, OH 2020-2024

Licensed Insurance Agent Aucera, Middleburg Heights, OH 2019-2020

Supply Purchaser Lorain City Schools, Lorain, OH 2017-2019

Assistant Teacher Lorain City Schools, Lorain, OH 2003-2017

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