Employee Relations Human Resources

Holly Filbert

Troutdale, OR 503-***-****

*******@*****.***

www.linkedin.com/in/holly-filbert-sphr-phr

EMPLOYEE RELATIONS ADVISOR/CONSULTANT/SPECIALIST

I am an engaged, enthusiastic employee relations professional consultant with a passion for training and extensive experience handling complex employee investigations. I am skilled at providing support, guidance, and direction to business leaders regarding performance improvement and workplace complaints. Lastly, I am a collaborative communicator focused on building relationships, supporting a positive work culture, and developing top-performing employees to achieve goals.

Areas of Expertise

Complex Investigations Training & Development Plans Performance Management

Strategic Planning Risk Assessment/Mitigation Succession Planning

Union Negotiations Federal, State & ADA Laws Leadership Training

PROFESSIONAL EXPERIENCE

PROVIDENCE HEALTH SYSTEM – OR, WA, CA, AK, NM, TX, (Remote Position)

Senior Employee Relations Consultant, 2021 – Present

High level Employee Relations Consultant supporting a multi-state environment, regional environment.

Providing guidance to Leaders to understand state and federal laws as it relates to the impact of workplace issues and potential risk.

Investigating workplace concerns from all levels of the Health Care Organization as it relates to Title 7 of Civil Rights act, ADA, LOA, Accommodations, and violations of the organization’s policies.

Provide continual and consistent guidance to Leaders in terms of the level of corrective action to be taken in various situations based on policy.

Strategically maintain a close relationship with HR Business Partners working in the field to identify risks and proactively provide Leadership Development as needed per state and region.

Maintain a high-volume caseload with a high service level of Integrity and Compassion

IDEXX LABORATORIES, Portland, Oregon (Remote Position - all states)

Human Resources Advisor, 2017 – 2021

Consult with management and employees of laboratories in eight states regarding compensation, training, performance, and conflict resolution with a focus on minimizing litigation and corporate risk. Provide full-cycle investigations of complaints, developing effective recommendations and implementing solutions. Facilitate organizational development initiatives involving performance management and talent assessment. Supported 3000 employees nationwide.

Improved the consistency of new leaders in following processes and procedures through developing new supervisor onboarding training and delivering over 50 presentations during tenure.

Increased employee satisfaction and reduced absenteeism by more effectively addressing employee complaints through the creation of a new process to closely monitor injured or ill employees.

Aligned with other members of the employee relations team across the nation through devising a template to standardize the investigative processes and employee interview questions.

LEGACY HOSPITAL, Portland, Oregon (Hybrid Position)

Employee Relations Consultant, 2014 – 2017

Managed employee relations activities at four sites and clinics with a total of 1,700 employees. Collaborated with executive leaders to design strategies that supported the culture, company direction, and business needs. Applied HR guidelines and employment laws to resolve complex employee issues. Ensured compliance with ADA laws. Advised on issues including performance, compensation, benefits, wage and hour, training, and staffing.

Established the HR Consultant role to support a new hospital and several lines of business, charged with training the leadership teams regarding performance management and creating best practices.

Reduced workplace injuries over 30% in one year as head of a hospital safety committee by investigating, establishing, and addressing the source of many similar injuries.

Minimized potential liability following implementation of a new state-wide sick leave law, spearheading the development and presentation of training to ensure compliance.

Served as the HR point person to address Joint Commission audits for various hospitals on an annual basis as it pertained to employee training, wage and hour laws, and certifications.

PENSKE TRUCK LEASING, Vancouver, Washington (Hybrid Position)

Regional HR Manager, 2013 – 2014

Directed the human resources function for Oregon, Washington and California. Conducted investigations pertaining to discrimination, harassment and wage and hour laws. Delivered leadership training to all management related to performance management, union awareness and recruitment and selection. Assisted the recruiting team by ensuring a focus on diversity and attending community and college job fair events.

Secured favorable outcomes following union negotiations regarding employee benefits and compensation and improved working relationship while serving as the organization's HR Representative.

Minimized the time to fill a position to less than one month by providing additional support to the recruiting team by partnering with Leaders to determine any obstacles to their hiring practices, and assessing other avenues for opportunity, such as job fairs, and posting positions in additional local Diversity Publications.

Supported the development and implementation of a new succession planning process by partnering with executive leadership to create individual development plans.

WASTE CONNECTIONS, Vancouver, Washington (Hybrid Position)

Regional HR Manager, 2008 – 2013

Led human resources activities across eight states. Partnered with management to deliver training programs designed to positively impact the business results. Trained and advised business partners to effectively address employee complaints and minimize potential risk. Traveled throughout territory to investigate and recommend resolution to complaints of workplace sexual harassment, discrimination, disability, and wage and hour issues.

Decreased turnover 25% year-over-year by improving the workplace culture, designing an evidence-based strategy that included flexible schedules and improved safety gear using data from exit interviews.

Improved hiring decisions through creating a behavioral interview guide and delivering instruction on behavioral interviewing techniques to all organizational leaders.

EDUCATION & CREDENTIALS

B.S. in Interpersonal/Human Communications, Southern Oregon University, Ashland, Oregon

Certifications:

PHR/Senior Professional in Human Resources (SPHR), HRCI

Certificate in Conflict Negotiation, University of Notre Dame

Licensed Trainer “Civil Treatment for Managers,” ELI Training Company

Professional Development:

Leadership Development

Sexual Harassment – Annually

Business Ethics and Compliance – WorkDay e-Learning, Annually

Performance Management – Tools to Succeed, 2021

Attention to Detail – Chris Denney, 2021

Communicating Effectively – Workday Learning, 2023

Coaching and Mentoring – Tools to Succeed, 2020

Delivering Constructive Feedback – Tools to Succeed, 2020

Technical Skills:

Microsoft Office Programs, Skype, Microsoft Teams, various HR case management systems (Ask HR/HR Answers/Service Now), WorkDay, ADP, Kronos

Contact this candidate