Customer Service Computer Software

Edward Walsh

Wichita, KS. ***** 316-***-****

**************@*****.***

Summary Of Qualifications

Bilingual in conversational English and Spanish

* ***** ** ********** ** providing career guidance services such as identifying individual needs and providing one on one counseling

Knowledgeable in modern computer software such as Microsoft Office, Excel and Access

Exceptional skills within interpersonal problem-solving, organization and customer service

SKILLS

AND EXPERIENCE

CUSTOMER SERVICE SKILLS

Display energizing optimism and maintain a cordial approach with customers

Ability to build trust with clients to ensure company retention

Excel in strategic planning to further promote company development

Able to go above and beyond company standards to provide high degree of service

ADMINISTRATION

Experienced with developing and maintaining databases to record information while performing routine updates

Able to operate modern office equipment such as computers, fax machines, and copiers

Identify staff development needs and establish personal growth and career paths

Able to organize information to provide clear instruction, establish deadlines for follow ups and maintain excellent communication both in written and verbal form

CAREER COUNSELING

Assisted in job searching by focusing on strengths and goals for each individual

Identified barriers and provided constructive feedback for improvement

Administered assessments to further assist customers in selecting desired careers

Conducted formal presentations to audience to learn of various resources and services offered

QUALITY

Show professional concern to provide quality work

Generate customized solutions to a variety of problems

Interact successfully with wide range of personalities

Interpret body language and mood to provide a tailored experience

RELEVANT PROFESSIONAL EXPERIENCE

Bilingual Telephone Interviewer

NORC, Wichita,KS. 2023 to present

Conduct telephone interviews in Spanish /English reading verbatim to accurately and efficiently complete survey for a variety of platforms including government

Update, utilize and manage files.

Accurately record answers of respondents.

Career Resource Center

State of Kansas Larned,KS. 2016 to 2018

Produced professional resumes, cover letters and assisted with job searches

Administered and interpreted O*Net Interest/Work Importance Profiles

Updated, created, utilized and managed files in Access, Excel,Word and PowerPoint

Self-Enrichment Education Teacher

State of Kansas

El Dorado,

KS. 2012 to 2014

Taught G.E.D and self improvement classes

Composed and launched self enrichment classes

Created, developed programs and managed computerized records

Tutored clients requiring specialized one on one assistance

ADDITIONAL PROFESSIONAL EXPERIENCE

Handicap Aide

State of Kansas

Larned,KS. 2021 to 2022

Custodian

State of Kansas

Various Locations, KS. 2018: to 2021

Recreation Attendant

State of Kansas Lansing,KS. 2014 to 2015

Nutrition Aide

State of Kansas

Norton, KS.

2012

EDUCATION AND CERTIFICATIONS

Intro to Computers, 4.0 G.P.A. - Barton County College, Great Bend, KS.

I.C.3. Computer Certification - Barton County College, Great Bend, KS

Automechanics Certificate 1080 Hrs. - Topeka, Ks

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