Real Estate Customer Service

Nicole Medas

Interview availability – Any time within 24-48hrs. of notice

Location: Las Vegas, NV 89166

SUMMARY

Meticulous Property Manager and Escrow Specialist with 8+ years in the property title and real estate industries.

Experienced in managing projects and escrow accounts by creating budgets, and processes.

Skilled in scheduling and managing and maintaining client relationships.

Experienced in creating wires for loan payoffs and outstanding liens and client payments.

Extensive background in CRM, Yardi Property Management System, SoftPro and Title Point.

Proven history of quality title searches and excellent customer service.

SKILLS

Microsoft Office Suite (Word, Excel, Power Point)

Yardi Property Management System

SoftPro

Integrity

Title Point

Follow Up Boss (Real Estate CRM)

Strong Leadership and Management, Organizational Skills

Time Management and Customer Service

EDUCATION

University of Nevada Las Vegas

BS of Elementary Education, Certification for Middle School Math-Algebra

LICENSES/CERTIFICATES

Title/Escrow Officer License

Real Estate License

Property Management Permit

Notary

PROFESSIONAL EXPERIENCE

Land Baron Investments Aug 2023 – Nov 2023

Escrow Manager (Short Term Contract)

Managed multiple escrows operations for Title Insurance closing department.

Managed all budgets and evaluated estimates, schedules, manages and analyzed project details.

Collaborated with team members and maintained client relationships.

Conducted closings for the areas of Residential, Commercial, New Construction, and refinance transactions.

Prepared the closing documents for the lenders and our Title Insurance Company and provided customer support.

Answered property tax questions from buyers and sellers on previous closings.

Fidelity National Title Apr 2021 – Jan 2023

Licensed Title Agent/Escrow Assistant

Opened and processed commercial customer orders for title and escrow requests including creating and processing client invoices and process dormant check files and trial balances.

Prepared and reconciled settlement statements.

Created and processed wires and checks for loan payoffs, outstanding liens and proceed payments to clients.

Ensured wires were received from the bank before recording the deed with the county.

Maintained daily communication between clients both face to face and via telephone.

Prepared and notarized escrow documents and assist clients signing loan documents.

Reviewed the Title searches and for outstanding liens or debits and alert real estate agent and client of situation and options promptly to avoid settlement delays.

Parkway Title Aug 2018 – Apr 2021

Title Officer/ Escrow Assistant

Prepared the title search in Nevada, Texas, and Colorado that may prevent the transfer of title, any liens or claims of ownership.

Reviewed attorney prepared property title for liens, errors for Georgia and North Carolina.

Searched county records against current property for any liens, encroachments, easements, or any other items affecting rights to clean title.

Created title policies, balance monthly policy register and Remit title policies.

Balanced the premiums each month with our underwriter First American.

Realtor Aug 2017 – Aug 2018

Developed marketing for the purchase and/or sale of real estate.

Facilitated negotiation to buy and/or sell real estate.

Monitored the real estate trends to create reports to better inform my clients.

Oishi’s Property Management Oct 2016 – Aug 2017

Property Manager

Met with potential new clients to evaluate and market there properties.

Assisted owners with leasing properties, determining rental comps, finding tenants, and maintained properties.

Assisted tenants with repairs, HOA complaints, and inspections as well as, interviewing tenants and running credit report.

Developed marketing for the purchase and/or sale of real estate.

Facilitated negotiation to buy and/or sell real estate.

Monitored the real estate trends to create reports to better inform my clients.

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