Information Technology Salesforce Crm

Dhana Vidiyala

Agile Enthusiast/CRM Evangelist/Salesforce SME

***********.***@*****.*** Cell: 410-***-****

www.linkedin.com/in/dvidiyala

PROFILE

●IT professional with over 7 years of experience in the information technology arena across multiple business verticals with extensive expertise leading projects from inception to Go-Live

●Salesforce certified and committed to maintain cutting edge technical skills and up-to-date industry knowledge experience as a Salesforce CRM and Force.com platform Developer.

●Ability to develop and effectively leverage relationships across an organization at all levels.

●Work well alone and as part of a team and highly adaptable to different work environments.

CORE COMPETENCIES

Salesforce CRM Vlocity Force.com APEX Classes CPQ Agile Development Lightning Components Program Management & Delivery CI/CD-DevOps & Cloud Computing Visual Force REST and SOAP API Web Service Sales and Service Cloud Application Development with Shared Services Talent Mentoring & Coaching Excellent Verbal & Written Communication Skills

TECHNICAL SKILLS

Salesforce.com

Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, UI Customization, Web Services, AJAX, workflow and Approvals, Dashboards, Custom objects.

Tools

Salesforce IDE, Eclipse, Data Loader. IO, Data Import Wizard, Workbench, Visual Studio Code IDE

Visual Force:

Standard Component Library, Custom components, Visualforce Remoting, VisualForce Remote Objects, AJAX capabilities, VisualForce templates, Standard controllers/controller extensions

Languages

Apex, JAVA, C, SOQL, SOSL, Heroku

Apex

Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies

HTML, XML, CSS, PHP, JavaScript, Angular JS, jQuery, JSON

Defect Management

Rally, JIRA, Bugzilla, HP Quality Center

EDUCATION & CERTIFICATIONS

BS in Electronics and Communication Engineering Jawaharlal Nehru Technological University, New Delhi, India

Certified Salesforce Platform Developer-1

Salesforce Certified OmniStudio Developer

Certified Salesforce Administrator

PROFESSIONAL EXPERIENCE

Lumen Technologies, CO

Senior Salesforce Developer Dec 2020-Current

Technical Environment: Saleforce.com platform, Apex Language, Apex Classes, Vlocity,CPQ, Controller Classes, Sales Cloud, Service Cloud, Apex Triggers, VisualForce Pages, HTML, XML, Web Services, Vlocity Platform Essentials, SalesForce Configuration, OmniScripts, Integration Procedures, DataRaptors and Lightning Web Components,

Responsibilities:

●Vlocity stores the product models, allows the customer to Configure, Price & Quote (CPQ) their services.

●Creates the necessary orders and orchestrates the orders into provisioning, billing, and other downstream applications.

●Implemented different user experiences like Authenticated,Unauthenticated and Sales Represent.

●Implemented Vlocity tools such as OmniScript, Integration Procedure, DataRaptors, and Lightning Web Components to develop various requirements related to Vlocity.

●Integrated Salesforce/Vlocity with other backend applications using Remote Actions through Vlocity integration procedures.

●Coordinate with Business Analysts and Test Analysts to ensure that the developed application meets technical requirements and client needs.

●Followed sprint activities and completed stories on time.

●Experience on using GIT for version management, branching and usage of pull requests.

●Highly skilled at working with distributed version management tools like GIT. Used GIT branches for feature development, collaboration.

●Developed Apex Classes, Triggers, Visualforce pages, Components, Email Services, IDE.

●Maintained CPQ (Configure, Price, Quote) tool updated with the latest functionality

●Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes,Triggers to retrieve data from standard and custom objects.

●Build Lightning controllers with the AURA framework.

●Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

●Worked with Salesforce.com sandbox and production environments.

●Developed Custom Visualforce.com Pages for communities.

●Responsible for Unit testing and performance testing of SFDC API/Web Service.

●Involved in onsite-offshore coordination, the daily handover of tasks, etc.

●Used the JIRA tool for tracking the stories and creating tasks. Worked in an Agile environment with Scrum Methodology.

Delta Dental of Illinois, Naperville, IL Jun 2018 - Nov 2020

Salesforce Developer

Technical Environment: Saleforce.com platform, SFDX, Lightning, Apex Language, VisualForce (Pages, Component and Controllers), Workflow and Approvals, Reports, Platform Events, Custom Objects, Custom Tabs, Git, Integration, Java Script, WSDL, SOAP, Sandbox, VSCODE IDE.

Responsibilities:

●Performed the role of SFDC developer and interacted with various business user groups for gathering the requirements for salesforce.com and CRM implementation.

●Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Web Services.

●Configured Enterprise Territory Management 2.0 to meet end users’ business requirements.

●Developed the Lightning App, Lightning App Builder, Lightning Utility Bar, Lightning Components.

●Modified Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.

●Built Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.

●Developed Apex classes and Apex Triggers for various functional needs in the application.

●Used Salesforce Lightning Components for building customized components replacing the existing one.

●Created user Roles and Profiles and gave them Security controls and shared settings.

●Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.

●Created various Batch jobs and time-based workflows to update the data regularly.

●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the application.

●Integrating the application with SOAP Web services and Informatica Web services. Provided user support and bug fixing activities as per the SLA.

●Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

●Worked on highly scalable integrations using Salesforce Platform Events which take external payload and update the salesforce applications with data.

●Used the Sandbox for testing and migrated the code to the deployment instance after testing.

●Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for custom picklist fields.

●Provided the training to the internal business users to use the application.

●Experience on using GIT for version management, branching and usage of pull requests.

●Highly skilled at working with distributed version management tools like GIT. Used GIT branches for feature development, collaboration.

●Created and updated documentation of several integrations in Confluence.

Cydcor, Agoura Hills, CA Apr 2016 – May 2018

Salesforce Developer

Technical Environment: Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Sales Cloud, Service Cloud, Apex Triggers, VisualForce Pages, HTML, XML, Web Services, Eclipse IDE Plug-in Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com ID

Responsibilities:

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

●Use of Apex, Visualforce, Visual Workflow, JavaScript, and/or Lightning components to create unique customer-based solutions.

●Designed and developed custom solutions on the force.com platform including work in Apex, Visualforce and Lightning components framework.

●Developed Apex Custom Controller, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.

●Worked on and Configured various APPExchange products.

●Involved in customizing Customer Portal and partner portal and managing Community applications such as Ideas and Answers.

●Worked on release management items i.e. component tracking, pre-deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post-deployment activities.

●Responsible for the Release Management, migrating code from development, UAT to production.

●Implement Salesforce.com Communities and on-board users utilizing standard profiles and objects.

●Having experience with the integration of Salesforce with Heroku for Data replication, Data proxies, Custom user interfaces and external process.

●SFDC Integration using Web Service and Apex Programming Salesforce.

●Developed APEX classes, Triggers, Visual force pages, Controllers, writing Workflows, Integration and Force.com API.

●Extensive experience working on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.

●Worked on Visual flow for automating the user actions and displayed appropriate information on the screens.

●Worked on Process Builder for calling the apex methods for updating the contact information with zip code.

●Upgraded some Apps from Salesforce Classic to Lightning Experience to develop the rich user interface and better interaction of pages.

●Worked on the Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in the Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

●Configured Live Agent, created visual force pages and deployed them using Force.com Sites.

References: Available upon request.

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